MOKSHDA SUNASSEE
Scarborough,ON
Summary
Experienced Customer Service Representative fluent in English and French. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, questions, and troubleshooting.
Overview
1
1
Certification
Work History
Bilingual Customer Service Representative
AnswerNet
- Display professionalism and exceptional customer service, fostering positive donor experiences through empathetic communication
- Utilize various applications proficiently to accurately process customer transactions, ensuring compliance with PCI standards
- Safeguard confidentiality of sensitive information at all times
- Perform offline donor administrative tasks, including updating personal information and addresses, and conducting research
Bilingual Operations Specialist
Securitas
- Collaborated with branch management, supervisors, and security officers nationwide to provide after-hours operational support
- Managed inbound/outbound inquiries, effectively resolving issues and escalating when necessary
- Ensured the safety of security officers in the field through monitoring alerts and handling remote guarding alarms
- Proficiently navigated departmental processes, completing requests, and contributing to daily briefings and incident reports
- Monitored CCTV systems for suspicious activities, promptly documenting and reporting any incidents
Education
Advanced Diploma in Biotechnology -
Centennial College
04.2024
HSC- A Level (Cambridge International Examinations) -
Gaetan Raynal State College (Mauritius)
SC- O Level (Cambridge International Examinations) -
Gaetan Raynal State College (Mauritius)
Skills
- Strong organizational skills, demonstrated through effective multitasking and prioritization
- Adaptable and flexible, thriving in fast-paced and dynamic environments
- Collaborative team player with a positive attitude and a passion for continuous improvement
- Proven ability to work autonomously with minimal supervision, demonstrating reliability
- Quick learner, adept at mastering new technologies and procedures to improve efficiency
- Strong problem-solving skills, consistently adhering to established policies and procedures
- Committed to maintaining the highest quality standards while resolving challenges
Websites
Certification
- First aid and CPR
- Registered and certified security guard licence.
References
Available upon request.
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Bilingual Customer Service Representative
AnswerNet
Bilingual Operations Specialist
Securitas
Advanced Diploma in Biotechnology -
Centennial College
HSC- A Level (Cambridge International Examinations) -
Gaetan Raynal State College (Mauritius)
SC- O Level (Cambridge International Examinations) -
Gaetan Raynal State College (Mauritius)
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