Mokom Desmond Penn
Bilingual customer service
Toronto,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Emirate Grand Hotel
02.2020 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Business Administration
Bahcesehir Cyprus University
Cyprus02.2016
Skills
- Sales Expertise
- Retail Sales Customer Service
- Staff Training
- Customer Relations
- Business Development Understanding
Languages
English
Full Professional
French
Full Professional
Timeline
Customer Service Representative
Emirate Grand Hotel
02.2020 - 06.2023
Bachelor of Science - Business Administration
Bahcesehir Cyprus University
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