Mojy Shakery
3333 Copley Street,BC
Summary
Knowledgeable Technical Specialist successful at setting up servers, desktops, laptops and mobile devices. Trains users and configures protocols to maximize security, usability and performance. Offering 2 years of IT experience.
Overview
7
7
years of professional experience
Work History
Training Manager
Apple Canada Inc
01.2024 - Current
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Developed a competency-based approach to workforce development, aligning individual skillsets with strategic business objectives.
Technician
Apple Canada Inc
06.2022 - Current
- Trained users on desktops, MacBook and mobile devices.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Completed troubleshooting and diagnostics on company resources.
- Developed and provided technical solutions for day-to-day operations and long-range strategic planning of scheduling and finance system for users.
- Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
- Installed and updated computer hardware and software.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
Team Leader
H&M
07.2021 - 06.2022
- Maintained current knowledge of applicable sales and product changes in order to provide the best possible service for all customer needs.
- Demonstrated features, answered questions, and offered solutions.
- Supervised and led my team in order to maximize efficiency
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
General Manager, Business Development
C&A
03.2017 - 12.2020
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Achieved recognition for contribution to store success by optimizing sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Created reports and presentations detailing business development activities.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Education
Associate of Arts - Business Administration
Columbia College
Vancouver 04.2023
Certificate - Technician
Apple
Vancouver 12.2022
Bachelor of Arts - Business And Economics Administration
McDaniel College
Budapest, Hungary12.2020
Skills
- Employee performance evaluations
- Recruiting and interviewing
- User Training Skills
- Coachable
- Great listener
- Energetic
- Multi-tasking
- Communication skills
- Individual and team contribution
- Problem solver
Accomplishments
- Outstanding Student Scholarship 2022 Columbia College
- Employee of the Month at H&M (1) and Apple (2)
Timeline
Training Manager
Apple Canada Inc
01.2024 - Current
Technician
Apple Canada Inc
06.2022 - Current
Team Leader
H&M
07.2021 - 06.2022
General Manager, Business Development
C&A
03.2017 - 12.2020
Associate of Arts - Business Administration
Columbia College
Certificate - Technician
Apple
Bachelor of Arts - Business And Economics Administration
McDaniel College
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