MOJIRADE AJAYI
Brandon,Manitoba
Summary
Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service/ Outbound Sales Rep
Midwest Teleservices Int'l
11.2022 - 01.2023
- Makes calls to clients to tell them about products
- Gives promotional offers to existing and new clients
- Follow up on calls to win new clients
- Key Achievements
- Ensured Client utmost satisfaction after every project execution.
Creative Director
Majesty’s Cake
02.2017 - 10.2022
- Providing high-quality, safe and ethical client service relationship
- Provides standardized creative design processes by developing and enforcing best practice
- Meeting creative project goals with skilled direction, support and delegation for creative team workers
- Designed work that strongly communicated brand narrative, goals and concepts
- Managed accounts and projects, working within budget and scheduling requirements
- Key Achievements
- Ensured Client utmost satisfaction after every project execution.
Chief Operating Officer
Namsrun Supermarket
11.2009 - 01.2017
- Ensuring operations are within budget limits through sound fiscal management policies
- Working on maximization of profits with enhanced financial controls and business development programs
- Boosting customer satisfaction with new service optimization initiatives
- Minimizing employee turnover and human resources cost through proactive approaches and careful management
- Directing special projects and daily operations
- Key Achievements
- Increased customer service satisfaction survey index
- Ensured smooth running of the organization.
Funds Transfer Officer (Management Trainee)
Unity Bank
04.2007 - 09.2009
- Processing and issuance of Bank draft and Manager’s cheques
- Posting of ledger entries and weekly reconciliation of necessary books
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly services
- Worked successfully with diverse groups of coworkers to accomplish goals and address issues related to products and services
- Key Achievements
- Ensured client satisfaction after every transaction
- Great maintenance of reconciliation books.
Customer Service Executive
Pomat Peters Nigeria Ltd
10.2004 - 03.2007
- Introducing company’s product to prospects and clients
- Receiving customer complaints and channeling them to appropriate quarters
- Maintained customer communication records
- Explained benefits and advantages of various product and services to clients
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Key Achievement
- Implementation of great customer service skills.
Education
Bachelor’s Degree - Geography & Regional Planning
Ambrose Alli University
Skills
- Critical thinking skills
- Strong Communication Skills
- Customer support skills
- Performance optimization skills
- Strong interpersonal skills
- Creative team collaboration skills
- Planning and organizing skills
- SQL
- Data Analysis
- Competitive analysis
- Web-based reporting tools
Certification
- Certificate In Data Analytics Utiva Data School Nov 2022 - Present
- Certificate in Data Analysis and ML MIT IDSS ( Great Learning) August 2022 - Present
- Certificate In Foundations of Data Analytics Coursera( IBM) March 2022 - Aug 2022
- Certificate in Combined Course In Baking, Cake Decorating Mix N Bake Mar 2017
- Certificate in Entrepreneurship TEA Common Sense Grp May 2013
- Business Foundation Certificate Basic Banking Credit Culture Ltd Apr 2007
Timeline
Customer Service/ Outbound Sales Rep
Midwest Teleservices Int'l
11.2022 - 01.2023
Creative Director
Majesty’s Cake
02.2017 - 10.2022
Chief Operating Officer
Namsrun Supermarket
11.2009 - 01.2017
Funds Transfer Officer (Management Trainee)
Unity Bank
04.2007 - 09.2009
Customer Service Executive
Pomat Peters Nigeria Ltd
10.2004 - 03.2007
Bachelor’s Degree - Geography & Regional Planning
Ambrose Alli University
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