With a decade of experience as an owner and operator of a successful small franchise, the main focus has always been on providing exceptional customer service. Effectively managing daily operations, overseeing and training a dedicated staff to consistently deliver top-tier service. Implementing customer-centric policies aimed at enhancing satisfaction and fostering loyalty. Building strong customer relationships and promptly addressing their needs and concerns to ensure a positive experience. Consistently achieving high customer retention and satisfaction rates, contributing to the long-term success and reputable standing of the business within the community.