Mojdeh Moniri

• Increased overall company performance by implementing strategic management initiatives and streamlining operations.
• Optimized resource allocation for improved efficiency and profitability across all departments.
• Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
• Expanded market presence through successful negotiation of key partnerships and acquisitions.
• Enhanced customer satisfaction by providing timely and accurate travel information.
• Assisted clients with itinerary planning, ensuring a seamless travel experience.
• Increased repeat business by building strong relationships with clients and providing personalized service.
• Resolved client issues promptly, demonstrating excellent problem-solving skills and maintaining a positive brand reputation.
• Collaborated with team members to optimize workflow and deliver exceptional customer service.
• Stayed current on industry trends, enabling the provision of relevant advice to clients on popular destinations and travel deals.
• Contributed to revenue growth by upselling additional services such as excursions, insurance, or upgraded accommodations.
• Maintained accurate records of client bookings, payments, and special requests for efficient processing.
• Ensured compliance with all company policies and procedures in handling sensitive client information securely.
• Maximized sales opportunities by promoting exclusive offers, seasonal discounts, or package deals to clients during interactions.
• Provided support for customers experiencing travel disruptions, coordinating alternative arrangements swiftly to minimize inconvenience.
• Attended industry events and participated in ongoing training sessions to expand knowledge base and enhance professional development.
• Boosted agency''s online presence through engaging social media content that showcased unique travel experiences.
• Developed comprehensive travel brochures highlighting various packages catered towards diverse clientele needs.
• Implemented a streamlined payment system that simplified transactions for both clients and agency staff.
• Coordinated group trips effectively resulting in successful outings which increased referrals from satisfied customers.
• Conducted thorough research on new destinations and presented findings at team meetings expanding the agency's destination offerings portfolio.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Followed up with customers to increase customer service with travel plans.
• Updated and maintained customer databases to increase customer retention.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Developed promotional materials for travel packages to market hot destinations.
• Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Led cross-functional teams to achieve company-wide growth objectives, fostering collaboration and innovation.
• Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
• Established a high-performing executive team, recruiting top talent from diverse industries to drive organizational excellence.
• Championed process improvement initiatives to streamline workflows, reduce costs, and enhance productivity.
• Promoted a culture of continuous learning by investing in employee development programs and resources.
• Fostered an inclusive work environment by championing diversity initiatives and empowering employees at all levels.
• Managed risk effectively by instituting comprehensive mitigation strategies across the organization''s operations.
• Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
• Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
• Monitored and coordinated workflows to optimize resources.
• Led development of comprehensive business plan to maximize profitability and company performance.
• Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
• Led change and transformation across business areas to deliver benefits and align company resources.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Trained new employees on proper protocols and customer service standards.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Reduced operational risks while organizing data to forecast performance trends.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Raised property accuracy and accountability by creating new automated tracking method.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Piloted cross-departmental projects to achieve successful delivery of new initiatives.
• Documented processes and drafted SOPs to comply with regulations and company policies.

• Enhanced client satisfaction by personalizing tour itineraries based on specific interests and preferences.
• Streamlined tour operations for increased efficiency through effective communication with suppliers and vendors.
• Increased repeat business with exceptional customer service and attention to detail throughout the entire tour process.
• Built strong relationships with clients, resulting in a significant number of referrals and positive reviews.
• Developed comprehensive budgets for each tour, ensuring financial goals were met without sacrificing quality or client experience.
• Assessed risks associated with various destinations and activities as part of safety protocols implementation.
• Coordinated accommodations for crew and tour transportation between destinations.
• Supplemented traveling tour crew with locally-hired workers.
• Hired support workers, stagehands and tour talent.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked effectively in fast-paced environments.
• Passionate about learning and committed to continual improvement.
• Proved successful working within tight deadlines and a fast-paced environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Identified issues, analyzed information and provided solutions to problems.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Cultivated interpersonal skills by building positive relationships with others.
• Paid attention to detail while completing assignments.
• Worked flexible hours across night, weekend and holiday shifts.
• Developed and maintained courteous and effective working relationships.

I was active in foreign tour sales

I had very high social relations

And in the first years of my work, I was able to attract many passengers

• Managed time efficiently in order to complete all tasks within deadlines.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Identified issues, analyzed information and provided solutions to problems.
• Developed and maintained courteous and effective working relationships.
• Worked flexible hours across night, weekend and holiday shifts.
• Paid attention to detail while completing assignments.
• Cultivated interpersonal skills by building positive relationships with others.

• Developed construction skills by participating in several home builds.
• Maintained internal database of service workers, participants, activities and other relevant details.
• Kept case files updated, accurate and aligned with requirements.