Moiz Mohsin

• Working as cloud administration on Microsoft Azure environments, involved in Azure ADConnect configuring virtual machines, Storage accounts and Azure resource groups.

• Experience with cloud computing and Virtualization

• Strong Endpoint device support experience (i.e desktop computers, laptops, Surface hubs, Surface Pro)

• Administrator Azure AD users, groups, and devices, and participate in migration between on-premises and Azure AD through AD connect.

• Experience with Microsoft 365 and office 365, including Teams, SharePoint Online, OneDrive, and Exchange Online.

• Hands on experience with Unix/Linux environment.

• Working experience with Git and GitHub repositories

• Administrator on physical server and virtual servers using virtualization technology using Hyper-V, Xenserver and VMware.

• Perform automation tasks in PowerShell, Azure CLI and JSON form ARM templates.

• Deployment of Virtual Machines to Virtual Networks using Azure portal or PowerShell.

Working Experience with Microsoft Azure Administrator like configuring availability sets, virtual machine scale set(VMSS) with load balancers, Virtual networks, network security group (NSG), Docker and Kubernetes.

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• Configuration of Azure Virtual Networks, Subnets, DHCP, DNS, Network Security Groups, Load Balancers, Front door, Application Gateway, and Traffic manager.

• Provision, manage and monitor storage accounts.

• Ability to install Operating System on Servers and Devices

• Ability to work on IoT devices.

• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Created help desk tickets, troubleshot and resolved desktop issues.
• Offered new customers training to reduce frustration and improve customer satisfaction.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Determined hardware and network system issues using proactive troubleshooting techniques.
• Answered questions and provided information to customers about new software or hardware.
• Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Documented all transactions and support interactions in system for future reference and addition to knowledge base.