Moiz Bagwala
Toronto,ON
Summary
Highly skilled and result oriented Site Reliability Engineer (SRE) with 15+ years of experience in cloud infrastructure, incident management, and application support. Expertise in AWS, Kubernetes, Terraform, and CI/CD to build scalable platforms. Strong in monitoring, incident response, and risk mitigation, ensuring high system availability and efficient problem resolution. Skilled in automation, standardization, and cross-functional collaboration.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Site Reliability Engineer
S&P Global Market Intelligence
03.2022 - 01.2025
- Checked technical designs and drawings for adherence to standards.
- Develop and implement the SRE strategy, aligning it with business goals and technical requirements.
- Identify and implement process improvements to enhance SRE efficiency and effectiveness.
- Design, implement, and maintain robust monitoring and alerting systems.
- Guide and mentor a team of SREs, fostering a culture of technical excellence and collaboration.
- Develop and deploy automation solutions to streamline operations and improve efficiency.
- Participate in system design reviews, providing SRE expertise and ensuring reliability.
- Lead incident response efforts, ensuring quick and effective resolution of issues.
- Work closely with development, operations, and other teams to ensure alignment and collaboration.
- Improve and optimize Incident, Problem, and Change management processes, to improve MTTR, Incident avoidance and resilience.
- Provide hands-on application production support, including off-hours coverage as needed.
Senior Manager, Application Support
Citibank
01.2019 - 03.2022
- Manage and escalate incidents according to established procedures, ensuring timely resolution and minimal impact on users.
- Collaborate with application development teams, IT infrastructure teams, and other stakeholders to ensure smooth operations and customer satisfaction.
- Communicate effectively with stakeholders, including end-users, IT staff, and senior management, providing updates on application support activities and issues.
- Oversee the resolution of technical issues related to applications, including root cause analysis and implementation of solutions.
- Monitor application performance and identify potential issues before they impact users.
- Maintain accurate and up-to-date documentation of application support processes and procedures.
- Conduct performance reviews, provide feedback, and identify areas for improvement within the team.
- Manage budgets, resources, and personnel effectively to ensure efficient application support operations.
- Lead, mentor, and develop a team of application support specialists, ensuring their skills and performance are aligned with the organization's goals.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Senior Consultant
BMO Financial Group
05.2018 - 10.2018
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Identified key areas in need of improvement and implemented plans to rectify issues.
- Lead implementation projects for reconciliation products, ensuring successful delivery within budget and timeline.
- Work closely with clients to capture business requirements for reconciliation, exception management, and reporting.
- Design and implement solutions that meet client needs, leveraging Intellimatch capabilities.
- Identify and resolve issues that arise during the project lifecycle.
Technical Lead
BNP Paribas ISPL
07.2014 - 04.2018
- Provided educational expertise and mentoring to junior team members.
- Improved systems with addition of new features and infrastructure.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Reviews code to ensure quality, adherence to standards, and maintainability.
- Sets the technical roadmap and standards for projects, ensuring adherence to best practices and industry standards.
IT Analyst
TCSL
02.2010 - 07.2014
- Diagnose and resolve software issues, bugs, and errors.
- Identify the root cause of problems and implement effective solutions.
- Collaborate with cross-functional teams, including developers, system administrators, and end-users.
- Apply patches, updates, and upgrades to ensure application stability and security.
- Document issues, resolutions, and knowledge base articles.
- Create and maintain documentation for application usage, troubleshooting, and problem resolutions.
- Monitor application performance and identify potential issues.
Education
Bachelor of Engineering - Electronics And Telecommunication
Pune University
Pune, India07-2009
Skills
- Cloud Infrastructure: AWS Cloud (EC2, ECS, RDS, S3, VPC, DynamoDB, SQS etc)
- ITIL Concepts - Incident, Problem and Change Management
- Programming Skills - Python, Shell Scripting, Powershell
- Ticketing Tools - ServiceNow, JIRA
- Network troubleshooting - TCP/IP, OSI network layers
- Containerization technologies - Kubernetes, AWS EKS, Docker
- Monitoring Tools - Dynatrace, Datadog, Splunk, Centreon, PagerDuty
- Job Scheduling Tools - Autosys, Tidal
- Capacity planning and Disaster Recovery
- Cross-functional team leadership
- Documentation and reporting
- Strategic planning
Certification
- AWS Cloud Practitioner
- ITIL V3 Foundation Certification
Timeline
Lead Site Reliability Engineer
S&P Global Market Intelligence
03.2022 - 01.2025
Senior Manager, Application Support
Citibank
01.2019 - 03.2022
Senior Consultant
BMO Financial Group
05.2018 - 10.2018
Technical Lead
BNP Paribas ISPL
07.2014 - 04.2018
IT Analyst
TCSL
02.2010 - 07.2014
Bachelor of Engineering - Electronics And Telecommunication
Pune University
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