Moiz Ahmad
Milton,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices, with just over 1 years experience in handling customer interactions.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Real Canadian Superstore
03.2023 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Gathered customer feedback on products and services, and improved in handling complaints and customer inquiries
- Made sure customer satisfaction came first and ensured each and every customer felt satisfied with answers to their inquiries
Retail Sales Associate
Walmart
06.2022 - 12.2022
- Assisted customers by answering questions, provided information and resolved any issues or complaints.
- Stocked shelves, organized displays, and ensured that products were presented in a clean manner.
- Maintained clean sales floor and straightened and faced merchandise.
- Made sure to keep work standards high everyday on the job without flaw
Education
Bachelor's of Engineering -
McMaster University
Hamilton04.2027
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Conflict Resolution
- Complaint Handling
- Loyalty
- Follow-up skills
Timeline
Customer Service Representative
Real Canadian Superstore
03.2023 - 09.2023
Retail Sales Associate
Walmart
06.2022 - 12.2022
Bachelor's of Engineering -
McMaster University