Mohammed Abdul Moiz
Montreal,QC
Summary
Certified PMP and Lean Six Sigma Black Blet with talent in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Operation, Process improvement and transformation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Manager, Service Delivery
Rogers Communication Inc
09.2016 - 06.2023
- Leading Canadian telecommunications and media company, providing a wide range of services including wireless, cable, internet, and media solutions to consumers and businesses
- Proficient in overseeing project lifecycle, from inception to completion
- Exceptional communication skills in English and French- verbal and written, allowing effective interaction across all organizational levels
- Providing robust project management support externally for Sales Agent Channels and distributors
- Adept at arranging and facilitating internal/external team meetings, ensuring seamless collaboration throughout each project
- Leadership support to team of project managers and implementation leads for small- and
- Large-scale complex projects
- Transformation of wireline care business leveraging Lean and six sigma principles
- Employees engagement, customer experience and operational excellence targets progressed 3 consecutive years and within budget
- Establishing relationships with industry influencers, key strategic partners and internal teams to bring new and existing solutions to marketplace
- Monitoring sales activities and business performance to ensure that actual sales completed are executed for implementation to generate revenue
- Forecasting revenue proactive analysis of cost to increase profit margins
Manager
Rogers communications Inc
06.2015 - 08.2016
- Leading Canadian telecommunications and media company, providing wide range of services including wireless, cable, internet, and media solutions to consumers and businesses
- Work with team to provide end to end continuous quality improvement
- Facilitating Lean, Kaizen, Rapid Decision Making and other problem solving and improvement sessions
- Providing thought leadership to project team
- Run and manage portfolio of improvement projects
- Consult and work with management in identifying process improvement opportunities
- Develop overall plan/approach/timeline based on client scope (e.g Areas above) and help manage/track progress.
Senior Learning Facilitator
Rogers communications Inc
12.2010 - 06.2015
- Leading Canadian telecommunications and media company, providing wide range of services including wireless, cable, internet, and media solutions to consumers and businesses
- Develop daily lesson plans to enforce appropriate learning methodologies
- Foster motivating environment of learning, productivity and open communication
- Compartmentalize and develop plans to align programs for successful executions during the training life cycle
Volunteer
Indigenous Community at Rogers
01.2019 - 06.2023
- Proudly represented Quebec to dedicate time and efforts within the Indigenous community at Rogers, where I actively contributed to initiatives aimed at preserving and uplifting cultural heritage of Indigenous peoples.
Volunteer
Suicide Action Montreal
06.2021 - 10.2022
- Dedicated time as a volunteer at SAM's Suicide Prevention Center, where I played a pivotal role in promoting mental health awareness and providing support to individuals in crisis.
- My responsibilities included crisis intervention, offering a non-judgmental ear, and connecting individuals with appropriate resources.
Education
Masters - International Arts And Marketing
University of Angers
Angers, France03.2002
Masters - Tourism Management
University of Angers
France03.2001
Bachelors - Hotel Management and Catering Technology
Osmania University
India01.2000
Skills
- Microsoft Office
- Team Management
- Problem Resolution
- Planning and Coordination
- Compliance Monitoring
- Contract Management
- Data Analysis
- Project Management
- Project Planning
- Root Cause Analysis
- Continuous Improvement Methods
- Financial Analysis
- Lean Manufacturing
- Continuous Improvement
Certification
- PMP - Project Management Professional - 2023
- Lean Six Sigma Black Belt, IASSC - 2015
Languages
English
Native or Bilingual
French
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Volunteer
Suicide Action Montreal
06.2021 - 10.2022
Volunteer
Indigenous Community at Rogers
01.2019 - 06.2023
Senior Manager, Service Delivery
Rogers Communication Inc
09.2016 - 06.2023
Manager
Rogers communications Inc
06.2015 - 08.2016
Senior Learning Facilitator
Rogers communications Inc
12.2010 - 06.2015
Masters - International Arts And Marketing
University of Angers
Masters - Tourism Management
University of Angers
Bachelors - Hotel Management and Catering Technology
Osmania University
- PMP - Project Management Professional - 2023
- Lean Six Sigma Black Belt, IASSC - 2015
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