MOISES ROSARIO HERNANDEZ
Sault Ste. Marie,Canada
Summary
Delivered exceptional multilingual customer support in English, Spanish, and Haitian Creole, assisting clients in navigating inquiries, resolving issues, and accessing automotive information with precision and empathy.
Overview
7
7
years of professional experience
Work History
Facilitator
Cooper Standard Automotive
10.2022 - 01.2024
- Coordinate with engineers, quality control, and production teams to ensure smooth operations and alignment with production requirements.
- Identify and implement process improvements to enhance efficiency and reduce waste.
- Collaborate with quality control team to maintain high-quality standards and address any defects.
- Conduct training sessions for new employees and ongoing development for existing staff.
- Foster a culture of continuous improvement through regular feedback and process refinement.
Customer Service Representative specializing in tech support for streaming services
Sutherland
05.2023 - 10.2023
- Provided technical support to customers via phone.
- Assist customers in setting up and troubleshooting issues with their streaming devices, including TVs, phones, and tablets.
- Troubleshoot and resolve issues related to accessing and using Disney+, Hulu, and ESPN+.
- Educate customers on how to use the streaming services and resolve common issues independently.
- Escalate complex technical issues to the appropriate team for further assistance.
- Document all customer interactions and solutions provided in the CRM system.
- Stay up-to-date with the latest features and updates of the streaming services.
Production Associate
DYNA-MIG
02.2022 - 01.2023
- Ensuring the quality of incoming and outcoming parts.
- Manufacturing and assembling parts.
- Understanding and following ISO 14001.
- Meeting daily production requirements through following work instructions.
- Maintaining cells and station.
- Accurate documentation recording.
- Maintaining a professional and respectful manner when dealing with other team members, customers, and visitors.
Technical Support engineer
Hanes Brands Inc
03.2019 - 09.2021
- Oversaw the development and implementation of a new method of textile processing at Dos Rios Dominican Republic.
- Designed and developed programs of bleaching and dying for THEN, SYNERGY and FONG technology.
- Development and implementation of recycling project in the plant facility.
- Worked with different software such as TDS, CKM, CHEMCAD, ASPEN Plus, Data Color Math and Microsoft Office.
- Troubleshoot processes problems.
- Automation and standardization of processes.
- Conduct tests to evaluate the efficiency of processes.
- Material and energy balance in textile processing.
- Process costing.
- Control process.
- Evaluate processes and equipment to ensure regulatory compliance.
- Assisted in the supervision of plant operations.
- Improvement of wastewater treatment.
- Research and development of textile products.
- Redefined and created formulas and recipes for textile processing using Data Color Math.
- Directed improvement in safety, product quality, and cost efficiency.
- Investigated and implemented ideas for quality improvement, productivity, and cost reduction.
- Participated in the Automation of chemical in the dispenser system.
Senior Project Engineer
Federación de Campesinos Hacia el Progreso (FCHP)
06.2017 - 12.2019
- Contributed to the development and implementation of project plans to ensure the efficient, timely and cost-effective construction planning, execution, performance, and monitoring of the process.
- Participated in engineering design reviews for best practice outcomes, constructability, operations, and maintenance.
- Engineer in charge of the construction and operation of a recycling plant.
- Contributed to ensuring that all governmental permit and subsequent management controls plans requirements are in place and performing above minimum requirements.
- Contributed to ensuring that the Company is compliant with safety, health, environment, and license-to-operate standard.
Education
Bachelor of Science - Engineering
Autonomous University of Santo Domingo
Santo Domingo01.2021
Skills
- Staff management
- Community outreach
- Facilitation techniques
- Strategic planning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Haitian Creole
Full Professional
Timeline
Customer Service Representative specializing in tech support for streaming services
Sutherland
05.2023 - 10.2023
Facilitator
Cooper Standard Automotive
10.2022 - 01.2024
Production Associate
DYNA-MIG
02.2022 - 01.2023
Technical Support engineer
Hanes Brands Inc
03.2019 - 09.2021
Senior Project Engineer
Federación de Campesinos Hacia el Progreso (FCHP)
06.2017 - 12.2019
Bachelor of Science - Engineering
Autonomous University of Santo Domingo