Moises Hernandez
Los Angeles
Summary
With a proven track record at TSA, I excel in critical thinking and customer service, significantly enhancing security efficiency and passenger satisfaction. My adaptability and expertise in policy enforcement have consistently improved team performance and operational standards, showcasing a commitment to excellence and integrity in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Transportation Security Officer
TSA
08.2022 - Current
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Performed pat-downs to look for unauthorized materials and weapons.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
- Supported fellow officers in managing conflicts or disruptions that arose within the transportation facility, swiftly restoring order.
- Maintained up-to-date knowledge of TSA regulations and guidelines, ensuring compliance in all procedures.
- Maintained high standards of professionalism and customer service, resolving passenger concerns with empathy and patience.
- Reduced incidence of false alarms by calibrating screening equipment according to specified guidelines.
- Improved team morale and efficiency with regular participation in training sessions and workshops.
- Enhanced security and reduced wait times by efficiently operating screening equipment.
- Developed comprehensive knowledge base of prohibited items, enhancing detection accuracy.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
Delivery Associate
ACTIV Enterprises
08.2019 - 08.2022
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Collaborated with team members to meet tight deadlines during peak delivery periods.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
- Conducted thorough pre-trip inspections on assigned vehicles daily, identifying any repair needs immediately.
- Resolved customer inquiries promptly, directing them to the appropriate department when necessary.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Sales Associate
HFS PARTY SUPPLY
01.2016 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Bachelor Of Sociology -
East Los Angeles College
Monterey Park, CADowntown Magnets High School
Los Angeles, CA07.2016
Skills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Problem-solving aptitude
- Time management abilities
- Professionalism
- Conflict resolution
- Analytical thinking
- Team coordination
- Effective communication
- Active listening
- Adaptability and flexibility
- Team collaboration
- Organizational skills
- Critical thinking
- Excellent communication
- Multitasking Abilities
- Time management
- Radio communication
Timeline
Transportation Security Officer
TSA
08.2022 - Current
Delivery Associate
ACTIV Enterprises
08.2019 - 08.2022
Sales Associate
HFS PARTY SUPPLY
01.2016 - 08.2019
Bachelor Of Sociology -
East Los Angeles College
Downtown Magnets High School
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