Moise Kayembe
Ottawa,ON
Summary
[Job Title] offering [Number] years in technical support and customer care. Accurately responded to various customer questions, concerns and technical needs. Consistently maintained professional demeanor and applied customer service methods to assist customers.
Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Help Desk Assistant
Laurentian university
Greater Sudbury, ON
06.2022 - 02.2024
- Supported customers with password resets and account customization.
- Opened service tickets for clients, documenting user information and description of problem.
- Resolved Level 1 technical issues with software, hardware and peripherals.
- Initiated shipments to send equipment to clients and tracked return shipments.
- Answered incoming calls and emails from customers seeking technical assistance.
Help Desk Assistant
AGF
Ottawa, ON
03.2022 - 03.2023
- Maintained records of daily data communication transactions, problems and remedial actions taken or installation activities.
- Answered incoming calls and emails from customers seeking technical assistance.
- Responded quickly to emergency service requests for outages outside normal business hours.
Head Cashier
Cibc
Greater Sudbury, ON
03.2021 - 03.2022
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
Call Center Representative
American Express
Toronto, ON
03.2018 - 03.2020
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Offered resolutions to de-escalate calls and solve customer issues.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Healthcare Assistant
Amazon
Ottawa, ON
03.2013 - 03.2015
- Assisted patients with activities of daily living.
- Ensured that all safety protocols were followed at all times.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Monitored patient progress and reported any changes to the healthcare team.
- Reported any suspected abuse or neglect of patients to appropriate authorities.
- Maintained accurate records of patient information including medical history, test results, medications and treatments administered.
- Responded to call lights and completed frequent rounds to meet patients' needs.
Education
GED -
La Cité Collégiale
Ottawa, ON05-2022
Skills
- Call handling
- Escalation management
- Training abilities
- Customer Service
- Help Desk Software
- Service desk support
Timeline
Help Desk Assistant
Laurentian university
06.2022 - 02.2024
Help Desk Assistant
AGF
03.2022 - 03.2023
Head Cashier
Cibc
03.2021 - 03.2022
Call Center Representative
American Express
03.2018 - 03.2020
Healthcare Assistant
Amazon
03.2013 - 03.2015
GED -
La Cité Collégiale