Moise Breville
Ottawa,ON
Summary
A collaborative, bilingual administrative assistant with 5+ years of experience in financial administration, documentation analysis and executive support in public and private sectors. Lends impressive time management and interpersonal skills. Excels in client relations, account management and de-escalation. Regarded as customer focused, team centered, having a positive thought mentality and strong professional acumen.
Overview
7
7
years of professional experience
Work History
Council Support Services Assistant
City of Ottawa
Ottawa, ON
01.2020 - Current
- Serve as trusted services assistant and accurately reconcile credit card expenses and financial statements for city Councillors
- Review validity of every expense in accordance with Council Expense Policy of City of Ottawa
- Maintain financial records, manage supplier contracts and IT orders for City Council
- Liaise with IT Services for account creation of Elected Offices staff, implementation of CRM programs for Councillors’ Assistants and general administration of accounts with high level communication style
- Post public expenditure disclosure of Councillors and Mayor on Ottawa.ca
- Manage reception rooms, meeting rooms and receive guests of Councilors while modeling exceptional guest experience
Team Lead, Customer Service Representative
City of Ottawa
Ottawa, ON
08.2019 - 01.2020
- Processed financial transactions for public transportation service
- Served as liaise between OC Transpo and City of Ottawa Councillors, Mayor’s Office and City staff regarding public transport, train line and public inquiries
- Demonstrated positive and solutions-based approach responding to escalated customer requests, for information and priorities
Customer Service Representative
City of Ottawa
Ottawa, ON
04.2019 - 08.2019
- Processed financial transactions for tariff instruments and other products/services
- Received and process transport requests and registrations for Para Transpo service
Vendor and Payroll Coordinator
LifeWorks, former Morneau Shepell
Ottawa, ON
08.2018 - 04.2019
- Managed billing requirements for psychiatrists and management clients
- Ensured reception of assessment reports, within business delays
- Supported payroll services and related tasks, as needed
Cash Application Clerk & Trainer
UAP/Napa Auto-Parts
Montréal, QC
04.2017 - 08.2018
- Ensured account payments and completed weekly reports for managers
- Worked in collaboration with Sales Representatives, District Managers and Store Managers regarding accounts receivable
Customer Service Representative
Gexel Telecom / Spin Master
Montreal, QC
01.2016 - 01.2017
- Resolved customer complaints, managing database records, drafting status reports on customer service issues
- Maintained solid customer relationships by handling questions and concerns with speed and professionalism
Hotel Housekeeping Attendant
Embassy Suites Hotel
Montréal, QC
01.2015 - 01.2016
- Organized work schedule from room status list, arrivals, and departures
- Managed room supplies for guests and ensured of top cleanliness of lounges, guest rooms, lobbies and hallways
Education
Bachelor’s Degree - Social Science, Systematic studies
Université Laval
2016
College Degree - Accounting and Management
Cégep du Vieux Montréal
2012
Skills
- Analytical and detail oriented
- Problem solving
- Microsoft Office Suite
- Strong knowledge of SAP Financial
- CRM systems: Dynamics 365, ACT! CRM, Nation Builder
- Result and customer service focused
Accomplishments
- Accounting Clerk
- Marché Local des Caraïbes, Laval, QC
- Small group facilitator
- Impact Jeunesse, Longueuil, QC
- Daycare Assistant
- Private daycare, Montréal, QC
- Music mentorship
- Personal project, Montréal, QC
Additional Information
- AWARDS AND RECONGNITION , Best trainer of new employees (UAP Inc. / Napa Auto) 2017 Employee of the month award (Embassy Suites) 2015
Timeline
Council Support Services Assistant
City of Ottawa
01.2020 - Current
Team Lead, Customer Service Representative
City of Ottawa
08.2019 - 01.2020
Customer Service Representative
City of Ottawa
04.2019 - 08.2019
Vendor and Payroll Coordinator
LifeWorks, former Morneau Shepell
08.2018 - 04.2019
Cash Application Clerk & Trainer
UAP/Napa Auto-Parts
04.2017 - 08.2018
Customer Service Representative
Gexel Telecom / Spin Master
01.2016 - 01.2017
Hotel Housekeeping Attendant
Embassy Suites Hotel
01.2015 - 01.2016
Bachelor’s Degree - Social Science, Systematic studies
Université Laval
College Degree - Accounting and Management
Cégep du Vieux Montréal
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