Customer Service Professional with 4 Years of Experience in Client Relationship Management and Effective Problem Resolution. Skilled in Communication and Complaint Handling, looking to contribute to a dynamic team and enhance customer satisfaction.
Hi, I’m
Moise Bisimwa
Québec
Summary
Overview
3
years of professional experience
1
Certification
Work History
TD Bank Group
Small Business Advisor
03.2024 - 08.2024
Job overview
- Managed 30 to 40 incoming calls and emails per day from customers. Provided expert advice on optimizing checking and credit accounts to save money, time, and enhance flexibility in daily operations. Delivered exceptional service in check management, fee reimbursement, and basic financial education. Also supported daily operational needs, including fund transfers, tax payment information, statement requests, electronic transfers, and the opening and closing of business accounts.
NTT DATA
Customer Service Agent
12.2021 - 12.2023
Job overview
- Managed a high volume of calls and emails daily, ensuring client satisfaction by providing clear and precise advice on withdrawal procedures and tax obligations. Assisted clients with retirement account withdrawal requests, explaining potential penalties for early access before the maturity date. Accurately recorded call history data for documentation purposes.
- Handled a range of credit card-related inquiries, including limit enhancements, lost card reports, and other routine matters. Evaluated clients' personal credit profiles to recommend tailored solutions. Maintained prompt and effective issue resolution to ensure maximum customer satisfaction.
Education
Cégep Garneau / DEC-BACQuébec, QC
DEC-BAC from Computer Science
06.2027
University Overview
Eastern Quebec Learning Center Québec, QC
High School Diploma
06.2021
University Overview
Skills
- Creativity in Problem Solving
- Decision Making
- Resilience to Stress
- Corporate Social Responsibility
- Active Listening
- Emotional Intelligence
Languages
Français
Bilingue
Anglais
Bilingue
Accomplishments
Accomplishments
Responsable des Médias Sociaux, Camp de Basketball MBS
Mar 2022 - Sep 2022
J'ai apprécié mon rôle de responsable des médias sociaux au Camp de Basketball MBS, où j'ai capturé et partagé l'énergie du camp à travers des photos et vidéos, mis en avant les compétences et les progrès des jeunes athlètes, et réalisé des interviews avec les joueurs et les entraîneurs. Ce rôle m'a permis de m'engager de manière créative avec la communauté et de mettre en valeur l'environnement dynamique de notre camp.
Additional Information
Additional Information
- Passion pour la photographie
- Théâtre
- Musique
Certification
Certificat en Cybersécurité de Google
Obtention : 26 Février 2024
Timeline
Small Business Advisor
TD Bank Group
03.2024 - 08.2024
Customer Service Agent
NTT DATA
12.2021 - 12.2023
Cégep Garneau / DEC-BAC
DEC-BAC from Computer Science
Eastern Quebec Learning Center
High School Diploma
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