Moira Kelley
Assistant Manager
Clovis
Summary
I have worked at my family's business as a valuable member of the team, ensuring the location and its customers are well taken care of. For years I have contributed to store organization and management discussions at multiple levels.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Kelley's Pets
08.2019 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Sales Associate
Kelley's Pets
08.2015 - 08.2019
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Built knowledge of animal care and relevant problem solving tactics.
- Completed daily animal care tasks.
Education
Associate of Science - Business Administration
Clovis Community College (California)
Fresno05-2023
Skills
Store Organization
Customer relations
Store opening and closing
Product expertise
Pet behavior insights
Animal care
Merchandising strategies
MS office
Timeline
Assistant Store Manager
Kelley's Pets
08.2019 - Current
Sales Associate
Kelley's Pets
08.2015 - 08.2019
Associate of Science - Business Administration
Clovis Community College (California)