Moira Fraser
Calgary
Summary
Versatile and achievement-oriented professional with a proven track record, where I excelled in roles ranging from General Manager, Social Media Manager and Bartender. I demonstrated expertise in inventory management, exceptional team leadership and had a hand in significantly enhancing operational efficiency and fostering a vibrant team culture. I am skilled in crafting engaging content, managing vendor relations and consistently meeting and exceeding business targets.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
The Selkirk at Heritage Park
10.2024 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Social Media Manager
The Lodge
08.2023 - 08.2024
- Generated content ideas to engage target audiences and increase followers
- Managed content creation, curation and scheduling
- Published content that aligned with brand to build connections and encourage positive action
Shift Manager
The Lodge
05.2023 - 06.2024
- Trained and mentored new team members in proper bar operations
- Established line performance standards and goals for the bar staff
- Scheduled and received deliveries and verified goods received against paperwork
- Created new and exciting cocktails and beverages based on item availability and seasonal interest
- Provided superior customer service while managing a fast-paced bar environment
Interim Assistant GM
THE GYM CANNABIS
02.2022 - 03.2023
- Recruited, trained, supervised, evaluated, coached, disciplined and developed subordinate employees
- Built relationships with vendors to stay up-to-date on the latest products, trends, and pricing information
- Tracked daily sales figures against budget objectives, taking corrective action as needed
- Developed innovative strategies for inventory management, resulting in improved efficiency and cost savings
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
Education
Diploma - Music & Entertainment Business
Metalworks Institute
11.2019
Skills
- Budget Management
- Vendor Relations
- Team Leadership
- Inventory Management
- Promotions and Events
- Ordering Procedure
- Operations management
- Staff scheduling
Certification
Pro Serve
Timeline
Restaurant General Manager
The Selkirk at Heritage Park
10.2024 - Current
Social Media Manager
The Lodge
08.2023 - 08.2024
Shift Manager
The Lodge
05.2023 - 06.2024
Interim Assistant GM
THE GYM CANNABIS
02.2022 - 03.2023
Diploma - Music & Entertainment Business
Metalworks Institute
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