Moinuddin Sayyad
MISSISSAUGA,Ontario
Summary
Software Engineering Manager | Engineering Leader Experienced Software Engineering Manager and Engineering Leader with over 17 years in the telecommunications software industry. Recognized for driving teams towards success by overseeing the development and production support of mission-critical, large-scale software applications.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Software Engineering Manager
Amdocs
Mississauga, Canada
11.2021 - Current
- As a Software Engineering Manager at Amdocs, I lead a dynamic team responsible for the development and delivery of mission-critical software solutions
- My role involves overseeing all aspects of software development, from solution architecture and implementation to team leadership and stakeholder management
- I handle OSS applications in AT&T BSSe, including NEO OSO, OUA, ONI, OND.
Software Development Specialist/Technical Lead
Amdocs
Greater Toronto Area, Canada
09.2020 - 11.2021
- Lead development and implementation of OH & BSSe NEO during onshore hours
- Lead NFT testing and Performance enhancements and environment tuning for better output
- Lead onsite support for non-production and production environments
- Support our Sales team with technical input for various POCs and proposals.
Software Development Specialist/Technical Lead
Amdocs
Atlanta, United States
04.2015 - 09.2020
- Leading technical support teams and ensuring 99.99% system availability to end-users
- Upgrading applications to embrace new technologies like Micro Services & DevOps methodologies
- Handling production support and issue resolution, maintaining SLAs and timelines
- Collaborating with business teams for requirements gathering and defect management.
Senior Subject Matter Expert
Amdocs
Toronto, Canada
04.2014 - 04.2015
- Supported Production AT&T Light-Speed CRM Application for critical and day-to-day issues
- Provided support to Pre-Production AT&T Light-Speed CRM Application for issues from Initial Analysis to Final resolution
- Performed extensive code reviews and testing at all levels
- Collaborated with AT&T and Amdocs business teams to gather requirements
- Negotiated schedules, deliveries, and defect resolution
- Served as a Technical POC for AT&T Call Centers of CRM during releases
- Coordinated with offshore teams for issue handoff and handling
- Led triage calls and handled production outages
- Provided technical guidance and explained advanced concepts of Amdocs CRM Product
- Ensured defects are resolved meeting coding standards, project standards, and performance requirements
- Improved overall Application Stability of U-verse CRM and enhanced Application Response times
- Performed detailed capacity planning for large-scale deployments in Production Environment
- Reviewed design documents and ensured future releases are stable
- Reviewed test cases prepared by Developers and System Test Engineers.
Senior Subject Matter Expert
Amdocs
Alpharetta, USA
06.2008 - 04.2014
- Supported Production AT&T Light-Speed CRM Application for critical and day-to-day issues.
- Provided support to Pre-Production AT&T Light-Speed CRM Application for issues from Initial Analysis to Final resolution.
- Performed extensive code reviews and testing at all levels.
- Collaborated with AT&T and Amdocs business teams to gather requirements.
- Negotiated schedules, deliveries, and defect resolution.
- Served as a Technical POC for AT&T Call Centers of CRM during releases.
- Coordinated with offshore teams for issue handoff and handling.
- Led triage calls and handled production outages.
- Provided technical guidance and explained advanced concepts of Amdocs CRM Product.
- Ensured defects are resolved meeting coding standards, project standards, and performance requirements.
- Improved overall Application Stability of U-verse CRM and enhanced Application Response times.
- Performed detailed capacity planning for large-scale deployments in Production Environment.
- Reviewed design documents and ensured future releases are stable.
- Reviewed test cases prepared by Developers and System Test Engineers.
Subject Matter Expert
Amdocs
06.2006 - 06.2008
- Part of AT&T Light-Speed CRM implementation from its initial releases onwards
- Worked with the development team for various implementations of AT&T Light-Speed CRM project
- Involved in the entire Software Development Life Cycle of AT&T CRM Release 3.0-9.0
- Important member of AT&T Light-Speed CRM OGS/Production Support team
- Experience in direct interaction with clients and travel for business requirements
- Responsible for knowledge sharing among team members
- Designed and developed tools to automate manual processes for production support
- Provided support from India, Israel, and St
- Louis
- Experience in writing high-level designs and detailed designs
- Translated high-level design to detail design for various releases of LightSpeed project
- Coded and tested modules.
Education
Bachelor of Technology (BTech), Computer Science and Engineering -
National Institute of Technology Rourkela
01.2006
Skills
- Team Leadership
- Cloud Modernization
- Java
- Microservices
- DevOps
- J2EE
- PL/SQL
- RESTful & SOAP Web services
- Linux
- SAFe Agile Methodologies
- Client Engagement and Management
- Communication Skills
- Performance Optimization
- Technical leadership
- Continuous deployment
- Software Architecture
- Problem-solving abilities
- Application Development
Personal Information
Title: Software Engineering Manager
Languages
English
Full Professional
Hindi
Native/ Bilingual
Urdu
Native/ Bilingual
Marathi
Native/ Bilingual
Telugu
Limited
Certification
- Certified SAFe® 5 Practitioner
- OpenHack: Containers
Timeline
Software Engineering Manager
Amdocs
11.2021 - Current
Software Development Specialist/Technical Lead
Amdocs
09.2020 - 11.2021
Software Development Specialist/Technical Lead
Amdocs
04.2015 - 09.2020
Senior Subject Matter Expert
Amdocs
04.2014 - 04.2015
Senior Subject Matter Expert
Amdocs
06.2008 - 04.2014
Subject Matter Expert
Amdocs
06.2006 - 06.2008
Bachelor of Technology (BTech), Computer Science and Engineering -
National Institute of Technology Rourkela
Similar Profiles
Nitish RaiNitish Rai
Scrum Master/Team Lead at AmdocsScrum Master/Team Lead at Amdocs
Pranjal SharmaPranjal Sharma
Advanced Software Developer at AmdocsAdvanced Software Developer at Amdocs
Ayush ShrivastavaAyush Shrivastava
Data Warehouse Developer at AmdocsData Warehouse Developer at Amdocs
Sandeep VaswaniSandeep Vaswani
Technical Business Analyst at AmdocsTechnical Business Analyst at Amdocs
Mariame AliMariame Ali
Instructor, Diploma Program for Pharmaceutical Manufacturing Technology at Oxford College of Arts, Business and TechnologyInstructor, Diploma Program for Pharmaceutical Manufacturing Technology at Oxford College of Arts, Business and Technology