Summary
Overview
Work History
Education
Skills
Certification
Timeline
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MOIN KHER

Pickering,ON

Summary

  • Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing unique design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

Overview

2024
2024
years of professional experience
1
1
Certification

Work History

Supervisor

Dspot Desserts
Pickering, ON
11.2021 - Current
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Coached employees through day-to-day work and complex problems.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Monitored front areas so that questions could be promptly addressed.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Order Picker

Pita Delight
1 1 - Current
  • Working on a conveyor belt gathering bread to be packed
  • Packing orders to be shipped and assembling them on a skit
  • Inventory for order accuracy and quality control of the product before shipped
  • Other General warehouse

Customer Service Representative

D- MART
Surat, Gujarat
02.2021 - 05.2021
  • Resolve customer complaints via phone, email, mail, or social media
  • Use telephones to reach out to customers
  • Greet customers warmly and ascertain problem or reason for calling
  • Assist with placement of orders, refunds, or exchanges

Customer Service Representative

Big Bazaar
Bharuch, India
10.2020 - 12.2020
  • Registers sales on a cash register by scanning items, itemizing, and totaling customers' purchases
  • Stocking promptly unloads trucks and deliveries
  • Customer Service including handling questions and concerns
  • Binning overstock merchandise
  • Helped management and customers as needed
  • Accommodated customers with the written of their unwanted items
  • Assisted customers with locating items

Education

Post Graduation - Supply Chain Management

Northern College
Toronto, ON
04.2024

Bachlor of Commerce - commerce

Veer Narmad Gujarat University
Bharuch, Gujarat, India
03.2019

Skills

  • Shipping & Receiving, Stocking
  • Warehouse Experience
  • Order Picker, Load & Unload
  • Materials Handling, Packaging
  • Microsoft Word, office, excel
  • Priority Management
  • Waste Reduction
  • Corrective Actions
  • Maintaining Clean Work Areas
  • Customer Relationship Management
  • Cleaning and Sanitizing
  • Issue Resolution
  • Cash Drawer Management
  • Product and Service Sales

Certification

  • SafeCheck Advanced Food Safety Certification Program

Timeline

Supervisor

Dspot Desserts
11.2021 - Current

Customer Service Representative

D- MART
02.2021 - 05.2021

Customer Service Representative

Big Bazaar
10.2020 - 12.2020

Post Graduation - Supply Chain Management

Northern College

Bachlor of Commerce - commerce

Veer Narmad Gujarat University

Order Picker

Pita Delight
1 1 - Current

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MOIN KHER