Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
CustomerServiceRepresentative

Moin Imran

St. John's

Summary

Dynamic customer service professional with extensive experience across various sectors, adept at leveraging strong communication and problem-solving skills to enhance customer satisfaction and loyalty. Proven ability to quickly adapt to new technologies, including Google Workspace and Microsoft Word, while efficiently operating in-house applications. Committed to fostering positive relationships and effectively resolving conflicts to ensure a seamless customer experience. Eager to transition into a new field where diverse skills can contribute to team performance and organizational success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Taste East
04.2024 - 08.2025
  • Attended the cash register.
  • Performed Online Merchandising and zoning.
  • Answered customer queries and phone calls.
  • Received shipments allocated products on shelves.
  • Prepared takeaway meals and dispatched them to Door dash and Uber eats.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Warehouse Worker

Costco
01.2023 - 11.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Customer Service Representative

Andalusia International Market
05.2023 - 04.2024
  • Worked as an Order fulfillment associate, completing orders worth 3000$ or more.
  • Performed more than 40 card transactions daily.
  • Performed closings and openings as a single worker.
  • Performed zoning and pricing of products.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Arts - Communication Studies

Memorial University of Newfoundland
04.2027

Skills

  • Google workspace
  • Microsoft Word
  • Communication
  • Strategic thinking
  • Problem-solving
  • Punctual
  • Efficient
  • Hardworking
  • Fast adaptability
  • Excellent customer service
  • Customer service

Languages

English
Full Professional

Certification

Emergency First Aid- CPR/AED Present

Timeline

Customer Service Representative

Taste East
04.2024 - 08.2025

Customer Service Representative

Andalusia International Market
05.2023 - 04.2024

Warehouse Worker

Costco
01.2023 - 11.2024

Bachelor of Arts - Communication Studies

Memorial University of Newfoundland
Moin Imran