Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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MOHSIN IQBAL

Brampton,Canada

Summary

Experienced Information Technology Analyst with a demonstrated history of working in the consumer services industry. Skilled in Customer Experience, Financial Analysis, Deal Closure, and Data Analysis. Strong Information technology professional. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Demonstrative Application Support Specialist proudly offering many years' experience managing equipment functionality and providing in-depth training to end users. Polished professional known for developing new software features and enhancements. Offering issue resolution expertise in fast-paced environments. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

ERP Application Support Specialist

Venturis Capital Corporation
Brampton, Canada
04.2023 - 09.2023
  • Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
  • Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
  • Interacted with clients to resolve issues and answer software-related questions.
  • Tested, identified, and troubleshooted problems.
  • Provided solutions to various technical problems of varying scope and complexity.
  • Communicated technical information, both verbally and in writing, in simple terminology.
  • Worked with senior leadership to complete complex projects on time and under budget.
  • Provided technical support to project stakeholders to help meet project objectives.
  • Collaborated with different staff and management to facilitate department-specific onboarding.
  • Carried out tests to identify, report, and repair bugs and glitches.
  • Completed human resource operational requirements by onboarding/offboarding.
  • Established and maintained relationships with vendors to provide a steady supply of products.
  • Cultivated strong relationships with vendors and partners, supporting administrative operations.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Built and maintained strong relationships with vendors.
  • Used ticketing systems to manage and process support actions and requests.
  • Monitored system performance to identify potential issues.
  • Assisted in the design of new features within the Microsoft Dynamics AX platform.
  • Installed updates for Microsoft Dynamics AX software components when needed.
  • Analyzed business processes to identify areas for improvement utilizing Microsoft Dynamics AX functionality.
  • Assisted users with troubleshooting errors encountered while working with Microsoft Dynamics AX applications.
  • Monitored performance levels and identified areas needing improvement in ERP operations.
  • Managed multiple projects simultaneously while meeting deadlines.
  • Coordinated with stakeholders to ensure timely delivery of project components.
  • Managed external vendors providing services related to specific projects.
  • Collaborated with cross-functional teams across departments to develop integrated workflows for new initiatives.

IT IAM-UAM Security Analyst

Go Easy
Mississauga, Canada
07.2021 - 03.2023
  • Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
  • Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
  • Interacted with clients to resolve issues and answer software-related questions.
  • Tested, identified, and troubleshooted problems.
  • Provided solutions to various technical problems of varying scope and complexity.
  • Communicated technical information, both verbally and in writing, in simple terminology.
  • Worked with senior leadership to complete complex projects on time and under budget.
  • Provided technical support to project stakeholders to help meet project objectives.
  • Collaborated with different staff and management to facilitate department-specific onboarding.
  • Carried out tests to identify, report, and repair bugs and glitches.
  • Completed human resource operational requirements by onboarding/offboarding.
  • Established and maintained relationships with vendors to provide a steady supply of products.
  • Cultivated strong relationships with vendors and partners, supporting administrative operations.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Built and maintained strong relationships with vendors.
  • Used ticketing systems to manage and process support actions and requests.
  • Monitored system performance to identify potential issues.
  • Implemented security roles and privileges within Microsoft Dynamics 365 environment according to organizational needs.
  • Utilized CRM systems such as Salesforce or Microsoft Dynamics 365 for tracking leads, managing deals and forecasting future trends.
  • Documented all technical specifications related to customizations made in Microsoft Dynamics 365 environment including design documents, code reviews.
  • Troubleshot issues related to the implementation of ERP systems, like Microsoft Dynamics 365.

Financial Sales Representative

Go Easy
Mississauga, Canada
06.2019 - 06.2021
  • Discussed financial options with clients and provided informed suggestions
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances
  • Retained excellent client satisfaction ratings through outstanding service delivery
  • Trained and mentored new sales representatives
  • Managed customer accounts to secure customer satisfaction and repeat business
  • Utilized CRM software to manage customer accounts and track performance metrics
  • Recommended loan approvals and denials based on customer loan application reviews
  • Compiled database of loan applicants' credit histories, financial statements and other financial information
  • Identified opportunities to cross-sell and upsell loan products to customers
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice
  • Proactively identified solutions for customers experiencing credit issues
  • Examined credit reports, financial statements and tax returns to determine repayment capability
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Petro-Canada
Brampton, Canada
04.2016 - 02.2019
  • Conducted security audits to identify vulnerabilities
  • Paid attention to detail while completing assignments
  • Developed strong communication and organizational skills through working on group projects
  • Served as primary point of contact for triaging technical issues
  • Provided IT support to non-technical internal users through desk side support services
  • Supported end-users by building, documenting, testing and presenting solutions
  • Assisted with managing user accounts, roles and security and access levels
  • Provided remote troubleshooting and support for users
  • Completed HR operational requirements (On-Boarding/OffBoarding)
  • Established and maintained relationships with vendors to provide Best Service
  • Created user accounts and assigned permissions
  • Responded to customer inquiries and provided technical assistance over phone and in person
  • Used ticketing systems to manage and process support actions and requests
  • Documented support interactions for future reference
  • Diagnosed and troubleshoot hardware, software and network issues.

Technical Support Specialist

Ufone, PTML
Islamabad
06.2013 - 12.2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Handled customer inquiries and suggestions courteously and professionally
  • Helped customers complete purchases, locate items, and join reward programs
  • Assisted customers with returns, refunds and resolving transaction issues
  • Tallied cash drawer at beginning and end of each work shift
  • Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers
  • Applied waxes and protective treatments to vehicles for high-quality finishes
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Recorded and maintained relevant notes for each client and work order
  • Used ticketing systems to manage and process support actions and requests
  • Identified potential sales and cross-selling opportunities and informed customers
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

Bachelor of Arts - Journalism And Mass Communication

Punjab University
Lahore
04.2012

Associate Diploma of Engeeniring - Electrical Engineering

LPI
Lahore
04.2008

Certificate - IT Basic, Auto Cad, Graphic Designing

PICIT
Lahore
08.2005

High School Diploma - Computer Science

BISE
Lahore
04.2005

Skills

  • Dynamics AX Support
  • Sage 100 Support
  • On/Off Boarding
  • MS Navision
  • System Health Checks
  • Vendor Relations
  • OKTA Support
  • Fresh Service
  • Sales Force
  • MS Exchange-O365 Support
  • Active Directory
  • Dynamics 365
  • Postgre SQL(In Progress)
  • Audit Support
  • Help Desk Support
  • MS Office
  • Communication
  • Team Player
  • Time Management
  • Problem Solving
  • Attention to Detail
  • Positive Attitude
  • Flexibility
  • Multitask
  • Performance Optimization
  • Problem Resolution
  • End-User Training
  • Application support
  • Server Management
  • System monitoring
  • Application Development
  • Customer Support
  • Incident Management

Languages

  • English, Full Professional
  • Punjabi, Native or Bilingual
  • Urdu, Native or Bilingual
  • Hindi, Professional Working

Timeline

ERP Application Support Specialist

Venturis Capital Corporation
04.2023 - 09.2023

IT IAM-UAM Security Analyst

Go Easy
07.2021 - 03.2023

Financial Sales Representative

Go Easy
06.2019 - 06.2021

Customer Service Representative

Petro-Canada
04.2016 - 02.2019

Technical Support Specialist

Ufone, PTML
06.2013 - 12.2015

Bachelor of Arts - Journalism And Mass Communication

Punjab University

Associate Diploma of Engeeniring - Electrical Engineering

LPI

Certificate - IT Basic, Auto Cad, Graphic Designing

PICIT

High School Diploma - Computer Science

BISE

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