Overview
Work History
Education
Skills
Timeline
Generic

Mohsen Shirazi

Montreal,QC

Overview

5
5
years of professional experience

Work History

Seasonal Customer Support Agent

Tech Mahindra - Rogers And Fido Campaign
09.2023 - Current
  • Enhanced customer satisfaction by promptly addressing and resolving support by handling over 300 chats per week.
  • Provided personalized assistance for customers, resulting in higher overall satisfaction rate.
  • Streamlined support processes by implementing efficient ticket management systems, improving response times.
  • Collaborated with team members to identify common issues and provide consistent solutions, reducing repeat concerns.

Customer Support and Trust & Safety Agent

MavTek
07.2021 - 01.2023
  • Handled over 400 customer chats and emails with care and speed.
  • Reviewed sensitive information such as IDs in order to approve applications.
  • Moderated content with care to scrub rule violations.
  • Exceeded daily performance and monitoring targets.
  • Audited emails and chats to enhance the performance of the team.

Personal Response Assistant

Philips Lifeline
06.2019 - 07.2021
  • Communicating with customers in inbound and outbound capacities with urgency and care.
  • Assessing and prioritizing customers’ needs (both emergency and non-emergency).
  • Troubleshooting lifeline equipment issues by conducting daily test calls with customers
  • Writing and updating incident reports and customer files with accuracy in details
  • Providing exceptional customer service by showing empathy and compassion.

Education

Front-end Web Development Tech Degree - Web Development

Team Treehouse
Online
09.2023

High School Diploma -

Alavi Highschool
Tehran, Iran
06.2017

Skills

  • Complaint Handling
  • CRM Software
  • Data Entry
  • Product Knowledge
  • Call Management
  • Filing
  • Coordination
  • Microsoft Outlook
  • Microsoft Excel
  • Technical Support

Timeline

Seasonal Customer Support Agent

Tech Mahindra - Rogers And Fido Campaign
09.2023 - Current

Customer Support and Trust & Safety Agent

MavTek
07.2021 - 01.2023

Personal Response Assistant

Philips Lifeline
06.2019 - 07.2021

Front-end Web Development Tech Degree - Web Development

Team Treehouse

High School Diploma -

Alavi Highschool

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Mohsen Shirazi