Summary
Overview
Work History
Education
Skills
Accomplishments
PHOTOGRAPHER
Languages
Timeline
Hi, I’m

Mohsen Kashany

San Diego

Summary

15 years of proven record in sales, customer service and increasing value and relationship tailored toward each client individually. Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options. Business-minded [Job Title] bringing extensive years of providing financial services to customers. Knowledgeable with keen eye for identifying financial needs and providing appropriate solutions. Respectful with sharp focus on customer research and informed discussions. Determined banking professional eager to apply financial knowledge and sales negotiation skills. Collaborative individual communicates with tact and diplomacy to internal and external customers. Researches and pursues new sales prospects to build strong base of clientele. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
years of professional experience

Work History

PNC Bank
RANCHO BERNARDO, CA

Senior Relationship Banker
09.2020 - 05.2024

Job overview

  • Strong performing ability in salesforce
  • Maintains a close working relationship with branch managers in order to develop new business
  • Establish effective networks to develop new and existing clients
  • Increased the number of checking, savings, and money markets for the branch by 15%
  • Promoted to Senior Banker within the first year with BBVA Bank
  • Initiated domestic and international wire transfers for customers
  • Created a spreadsheet of personal and business customers to reach them efficiently.
  • Strengthened client relationships by providing personalized financial solutions and exceptional customer service.
  • Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
  • Managed a portfolio of high-value clients, ensuring their satisfaction and retention.
  • Developed new business by actively prospecting potential customers and maintaining strong referral networks.
  • Collaborated with branch team members to achieve sales targets and improve overall performance.
  • Resolved complex customer issues, resulting in increased trust and loyalty among clients.
  • Mentored junior Relationship Bankers, sharing best practices for success in the role.

Citibank
HAyward, Ca

BUSINESS & PERSONAL BANKER
01.2018 - 10.2019

Job overview

  • Initiated and implemented new ideas for sale campaigns and improving production
  • Maintained accurate customer deposits, while researching demand deposit accounts and MSB to detect any type of fraud for the safety of the bank and our customers
  • Assisted customers with new promotional deposit, while cross selling to loan and line
  • Maximizing the number of business account, loans per quarter
  • Completed the assessment on customers with accounts outside the US
  • Coordinated scheduling, payroll, manager conference calls, and operational updates
  • Having the highest dollar amount in the market for referral to merchant, and investment.
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
  • Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
  • Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.

Bank Of America
(Remote)

BUSINESS CONSULTANT
05.2016 - 07.2017

Job overview

  • Responsible for offering and providing bank card information services to existing or potential clients
  • Assisted clients in the setup of bank card accounts and processing systems; respond to issues that may require troubleshooting and training
  • Ensured the maintenance of systems and accounts including inquiries regarding billing, payments, and procedural issues
  • Responsible to effectively manage the overall escrow transaction and process from the receipt of the contract through funding and disbursement to meet all title and lender requirements
  • Maintained professional relationships with customers
  • Provided the status of the transaction throughout the closing process to the appropriate customers
  • Presenting Clover products as a new technology for ease of business activity.
  • Developed business strategies by conducting comprehensive market research and competitor analysis.
  • Increased client satisfaction by implementing tailored solutions for their unique business needs.
  • Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
  • Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
  • Led process improvement initiatives that resulted in streamlined workflows and increased overall efficiency within the organization.
  • Helped VPs add value and growth to annual sales volume.
  • Fostered a culture of continuous improvement by encouraging feedback from employees at all levels.
  • Increased revenue by developing targeted sales strategies tailored to specific customer segments.
  • Negotiated contracts with suppliers, securing favorable terms and conditions for the company''s benefit.
  • Collaborated with VPs in order to grow business partners through prospecting, [Type] and follow-up activities.
  • Oversaw talent acquisition efforts, selecting top candidates who contributed significantly to organizational success.
  • Collaborated with cross-functional teams to develop new products and services, leading to a competitive advantage in the market.
  • Built a strong network of industry contacts that provided valuable insights into market trends and potential business opportunities.
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
  • Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

BOOKMARK CAFE
LAFAYETT, CA

BOOKMARK CAFE / OWNER
05.2015 - 12.2018

Job overview

  • Open to close – Daily operation
  • Cash Management, Financing, Bookkeeping, working with Vendors
  • Inventory, Hiring, Training, Cost Management, Catering, Food Cost Management, etc.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.

WORLDPAY
(Remote)

ACCOUNT EXC
08.2015 - 05.2016

Job overview

  • Trained in platforms Pre Solutions Merchant-Services to merchants in the United States and Puerto Rico Handle a high influx of inbound calls within a dynamic call center environment
  • Managed multiple priorities and maintained effective results in a quota-driven workplace
  • Assisted merchants with pin numbers request, voids, and troubleshooting terminals (VeriFone and Omni)
  • Responded to merchant's inquiries and requests and resolved issues efficiently and professionally
  • Accepted, assignments with an open, cooperative, positive, and team-oriented attitude.
  • Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.
  • Assessed accuracy of new data sources and data gathering techniques.
  • Advocated on behalf of client stakeholders to make changes and introduce initiatives to achieve superior account performance.
  • Worked with stakeholders throughout organization to identify opportunities for leveraging company data to drive business solutions and customer value.

HEARTHLAND
Remote

RELATIONSHIP MGR
12.2014 - 08.2015

Job overview

  • Effectively managed a high-volume of cold calling
  • Addressed and resolve merchant product complaints empathically and professionally
  • Defused volatile merchant situations calmly and courteously
  • Accurately documented, researched, and resolved merchant technical issues
  • Managed merchant calls, emails, and online chats effectively and efficiently in a complex, fast-paced, and challenging call center environment
  • Referred unresolved merchant grievances to designated departments for further investigation
  • Resolved service, pricing, and technical problems for merchants by asking clear and specific questions.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
  • Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
  • Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.

WELLS FARGO BANK
Walnut Creek, Ca

BUSINESS SPECIALIST
08.2007 - 11.2014

Job overview

  • Communicated daily with banking clients, opening new accounts, loans & lines of credits
  • Cross-selling other banking lines of business to Mortgages, Investments, and Merchant Services
  • Handled vault audits & inter activities such as hiring for branch
  • Helped families & business owners to re-establish their credit & Trust
  • Introduced clients to local attorneys to help with their strategic foreclosures
  • Develop a Center of Influence (COI) network by engaging in business networking and community activities
  • Generate business leads and close business opportunities
  • Through extensive involvement, create local community awareness that the bank is critically focused on partnering in the community and providing multi-product banking solutions to the small business community
  • Maintain frequent interaction with COIs, diverse industry segments, community leaders and senior business contacts
  • Credit certified in small business banking
  • Work with Branch staff and customer on preparing proper credit structure and credit package
  • Provide Product Specialists with qualified referrals
  • Assist through closing
  • Ability to handle multiple projects simultaneously and work in a fast-paced environment
  • Excellent business development skills
  • Close relationship with payroll, merchant, lending, and Mortgage partners.
  • Managed vendor relationships effectively through regular communication updates and performance evaluations, ensuring high-quality products and services were provided at competitive prices.
  • Consistently built long-term relationships with existing and new customers.
  • Established strong relationships with key stakeholders through effective negotiation and collaboration techniques.
  • Led cross-functional teams to successfully execute complex projects on time and within budget constraints.

Safeway Corporation
SAN RAMON, Ca

DEPARTMENT MANAGER
08.2000 - 09.2007

Job overview

  • Leads strategic planning activities for developing business plans to meet goals
  • Trained employees for the best customer service experience
  • Maintained great technology management
  • Coaching on printing technology
  • Money handling, scheduling, inventory, waste management and operation
  • Prompt activity of on time process
  • Multitasking at different time to help another department.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Developed and managed department budget to monitor financial performance and minimize expenses.
  • Spearheaded innovative initiatives that added value to the organization and increased departmental recognition within the company.
  • Prepared annual budgets with controls to prevent overages.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Clayton State University
Morrow, Ga

BBA from Marketing Management And Research
07.1993

University Overview

Skills

  • Detail oriented and proven ability to multi-task
  • Excellent working ability with salesforce
  • Windows /Apple/HTML/web design/
  • Strong problem-solving skills & communication
  • Professional sales and service agent
  • Excellent business development skills
  • Ability to read, analyze and interpret financial reports
  • Proven ability to develop business relationships and management skills

Cash Flow analysis

Loan Origination

Portfolio Management

Cross-selling techniques

Creative Thinking

Money Handling

Cash Handling

Customer Service-Oriented

Relationship building and management

Banking

Employee Motivation

Teller Support

Policy development and implementation

Cash Flow Management

Resourcefulness

Community Relations

Financial Services

Loans

Recordkeeping requirements

Sales expertise

Financial Advising

Business Development

Persuasive communication style

Loss Prevention

Security understanding

Customer Service

Honest and Dependable

Attention to Detail

Team Cooperation

Exceptional customer service

Compliance, banking laws, and regulations

Financial Statements

Identity Verification

Payment Processing

Product and Service Sales

Fraud Detection

Staff Assistance

New Account Setup

Information Processing

Product Promotion

Cash Supply Orders

Regulatory Compliance

Event Scheduling

Customer Loan Processing

Accomplishments

Accomplishments
  • More than 4.5 Million closed Mortgage referral in BBVA + 600K in new Money - BBVA
  • #1 loan Originator in - Citibank
  • #1 Merchant in sales and new accounts in 5 western states – BANK OF AMERICA
  • #1 in new accounts in my Territory – WorldPay
  • Closing and winning contracts – Heartland
  • #1 Business Banker in Wells in the Bay Area- Comp in 7 areas of my sales category – Wells Fargo
  • #1 Department Manager in the Western United States in sales & Service

PHOTOGRAPHER

PHOTOGRAPHER

I have been a Nature & Astrophotographer since childhood.

Languages

Persian
Bilingual or Proficient (C2)

Timeline

Senior Relationship Banker
PNC Bank
09.2020 - 05.2024
BUSINESS & PERSONAL BANKER
Citibank
01.2018 - 10.2019
BUSINESS CONSULTANT
Bank Of America
05.2016 - 07.2017
ACCOUNT EXC
WORLDPAY
08.2015 - 05.2016
BOOKMARK CAFE / OWNER
BOOKMARK CAFE
05.2015 - 12.2018
RELATIONSHIP MGR
HEARTHLAND
12.2014 - 08.2015
BUSINESS SPECIALIST
WELLS FARGO BANK
08.2007 - 11.2014
DEPARTMENT MANAGER
Safeway Corporation
08.2000 - 09.2007
Clayton State University
BBA from Marketing Management And Research
Mohsen Kashany