Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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MOHAMMAD KAHIL

Toronto,Canada

Summary

Talented Technical Support Representative with a gift for understanding the needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on the first call.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical Support Specialist

Teleperformance
06.2019 - Current
  • Provided technical support for end-users and resolved escalated technical issues
  • Developed a knowledge base of common issues and solutions to improve customer self-service and reduce the need for technical support
  • Developed a knowledge base of frequently asked questions and technical support articles that reduced the amount of time required to answer customer inquiries
  • Provided technical support to customers over the phone and via email.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.

Education

Cybersecurity - Postgraduate Certificate -

York University
09.2023

Computer Systems Technology Advanced Diploma -

Seneca College
04.2019

Skills

  • Windows
  • Linux
  • Microsoft Office
  • Microsoft Exchange
  • Pragmatic Administration
  • Windows/Linux Server
  • Computer Networking
  • Bash Scripting
  • Python
  • Configuration Management
  • User Support
  • Technical Troubleshooting

Certification

Certified In Cybersecurity, 2023

Languages

English
Arabic
French

Timeline

Technical Support Specialist

Teleperformance
06.2019 - Current

Cybersecurity - Postgraduate Certificate -

York University

Computer Systems Technology Advanced Diploma -

Seneca College

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MOHAMMAD KAHIL