Mohnay Altenor-Clarke
Summary
Competent Team Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
13
13
years of professional experience
Work History
Store Manager
Sally Beauty
07.2015 - Current
- Maintain high store standards in merchandising, security and visual presentation
- Organize regular inventory counts to keep records accurate and identify supply needs or loss points
- Conduct employee recruiting, on-boarding and training on store procedures
- Lead team by example to maintain focus on performance and achieving sale goals
- Identify new opportunities to increase sales and achieve store goals
- Address and resolve escalated customer complaints and work to restore a great customer experience
- Hold all employees accountable to company policies, procedures and service standards
- Conduct periodic performance reviews to assess employee performance
- Maintain a low store turnover rate
Hostess
Eastside Mario's
02.2015 - 09.2015
- Greeted customers and seated them for dining experience
- Answered the phone, booked reservations for dining
- Provided table bussing support during busy periods
- Served drinks to customers in dining room
General Electric
06.2013 - 01.2014
- Processed ticket violations
- Answered emails
- Contacted Service Ontario to verify license plates
- Contract full-time
Barista/Bartender
SSP Canada
03.2012 - 09.2012
- Provided front-line customer service to travelers
- Served alcoholic & non-alcoholic drinks
- Handled cash transactions
- Part-time
Education
CERTIFICATION DENTAL ASSISTING LEVEL 1 & 2 - Health And Wellness
George Brown College
Toronto, Ontario06-2012
No Degree - ONTARIO SECONDARY SCHOOL GRADUATE DIPLOMA
Mount Carmel High School
Mississauga, ON06-2008
Skills
- Multitasking and Organization
- Customer service
- Time management
- Problem Solver
- Effective Communication
- Training and Mentoring
- Recruiting and Hiring
- Delegating Work
- Payroll Management
Languages
English
Native or Bilingual
Accomplishments
- Supervised team of 5-7 staff members.
- Consistently demonstrated outstanding performance in achieving and surpassing sales targets for last 3 years.
- Have driven overall team productivity through 1:1 coaching and setting clear performance expectations.
Timeline
Store Manager
Sally Beauty
07.2015 - Current
Hostess
Eastside Mario's
02.2015 - 09.2015
General Electric
06.2013 - 01.2014
Barista/Bartender
SSP Canada
03.2012 - 09.2012
CERTIFICATION DENTAL ASSISTING LEVEL 1 & 2 - Health And Wellness
George Brown College
No Degree - ONTARIO SECONDARY SCHOOL GRADUATE DIPLOMA
Mount Carmel High School
Similar Profiles
Jay PerezJay Perez
Store Manager at Sally Beauty- Sally Beauty Holdings Inc.Store Manager at Sally Beauty- Sally Beauty Holdings Inc.
MELISSA WINTERSMELISSA WINTERS
Sr. Manager, Human Resources Business Partner at Cosmoprof Beauty/Division of Sally Beauty Holdings, Inc.Sr. Manager, Human Resources Business Partner at Cosmoprof Beauty/Division of Sally Beauty Holdings, Inc.
LISA SULLIVANLISA SULLIVAN
Senior Director, Ecommerce at Sally Beauty Holdings, BSG, Beauty Systems GroupSenior Director, Ecommerce at Sally Beauty Holdings, BSG, Beauty Systems Group