
Accomplished Retail Store Manager known for strong inventory management and effective communication. Successfully trained teams to elevate customer service standards while ensuring seamless daily operations.
o Provide excellent customer service by greeting customers and assisting them with
their auto parts and accessories needs.
o Assess customer requirements and recommend the best auto parts or products
based on vehicle specifications and requirements.
o Answer customer inquiries regarding product details, availability, pricing, and
compatibility.
o Maintain a strong understanding of automotive parts, tools, and accessories to
effectively advise customers.
o Ensure accurate stock levels of auto parts, perform regular inventory checks, and
assist with stock replenishment as needed.
o Order replacement parts and restock inventory to meet customer demand.
o Stay updated on new products, promotions, and sales events to inform customers
and encourage sales.
o Process exchanges, returns, and warranty claims in accordance with company
policies.
o Ensure the auto parts department is clean, organized, and well-stocked, including
tidying shelves, displays, and back stock.
o Price and label parts, ensuring all parts are easily accessible to customers.
o Maintain safety standards in the store, especially in areas where parts and
hazardous materials are stored.
o Provide feedback to management on product performance, customer preferences,
and inventory needs.
o Provide basic troubleshooting advice for customers who may need assistance with
installation or use of auto parts.o When applicable, refer customers to professionals or in-store experts for more
complex installation and repair
o Managed daily operations of the tool and hardware department, ensuring smooth
workflow and operational efficiency.
o Coordinated inventory management, including product restocking, shelf
organization, and stock rotation, to ensure the availability of popular items and
minimize stock-outs.
o Resolved customer complaints and handled complex customer service situations
in a professional and timely manner, ensuring a positive experience.
o Cultivated strong relationships with repeat customers, ensuring customer
satisfaction and loyalty to the store.
o Maintained a deep understanding of hardware products, power tools, and
machinery to provide expert recommendations and assistance to customers.
o Coordinated with suppliers to ensure timely delivery of products, reducing lead
times and ensuring product availability.
o Ensured the store and team adhered to safety regulations, including proper
handling of hazardous materials and equipment.
o Operated and maintained a fleet of trucks to transport heavy machinery,
o Ensured that all vehicles were in optimal condition for transportation, adhering to
safety and regulatory standards.
o Conducted thorough pre-trip and post-trip inspections of all vehicles to ensure
safety, functionality, and compliance with regulatory requirements.
o Managed and optimized delivery schedules, ensuring the timely and accurate
transportation of machinery and equipment to various job sites.
o Worked closely with the logistics team to plan the most efficient routes,
minimizing delays and maximizing the use of resources.
o Ensured that all pickups and deliveries were completed as scheduled, meeting
customer expectations and maintaining business commitments.
o Oversaw the routine maintenance and servicing of trucks and machinery to ensure
operational efficiency and avoid unnecessary downtime.
o Worked with the maintenance team to schedule and coordinate repairs, ensuring
minimal disruption to delivery schedules.
o Managed inventory and tracked equipment and vehicle performance to identify
and resolve issues proactively.
• Machine Operator ( Forklift, Dozzer, Compactor, Front End loader, Grader )
Skills & Abilities
• Machine & Equipment Operation: Proficient in operating and maintaining a range of
machinery, including power tools, heavy equipment, and trucks.
• Handyman Skills: Skilled in general maintenance, repair, and troubleshooting for both
residential and commercial properties.
• Customer Service: Strong interpersonal skills, with a focus on customer satisfaction and
problem resolution.
• Inventory Management: Competent in tracking inventory, ordering supplies, and
ensuring materials are available when needed.
• POS Systems: Familiar with a variety of point-of-sale systems, including cash handling
and transaction management.
• Safety Compliance: Dedicated to adhering to safety protocols and maintaining a safe
work environment.
• Problem-Solving: Strong critical thinking and troubleshooting skills, focused on
identifying efficient solutions.
• Team Leadership: Able to manage, motivate, and train teams to meet objectives