Mohiuddin Amin

• Supervised team members to confirm compliance with set procedures & quality requirements and accountable for reaching fulfillment KPI’s on a consistent basis.
• Lead and manage the logistics actions as explained in the Store Action Plan for the pick-up point.
• Support team by way of coaching and mentoring.
• Support the Logistics Manager with coaching and identifying internal talent and to ensure succession planning for all key roles
• Actively work with matrix partners to reduce transfers and returns, and to generally maintain efficiency and profitability
• Actively support the Unit and Team objectives, as well as Our sustainability commitment
• Analyze stock availability in the store and execute ordering from External warehouse based on space and daily reservations.
• Planning and monitoring the inventory count in co-ordination with concerned departments.
• Planning, organising and monitoring the flow of goods within my area of responsibility in the store, i.e. from goods receiving to sales locations for replenishment so that sufficient stock is available to meet the needs of customers.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Drive Forklift and Rider if the situation demands.
• Ensure Health & Safety processes are followed and implemented

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

• Write clear and detailed reports including incident, emergency, liability and day to day reports.
• Watch for and report irregularities, such as security breaches, facility and safety hazards, and emergency situations and contact emergency responders as required.
• Provide first aid and medical response when required to any person(s).

• Ensure smooth and timely freight process flow.

• Utilize Process Monitors and Workflow on a daily basis.

• Contribute to maintaining strong relationships with suppliers (airlines, shipping lines, trucking companies, and others).

• Pharma and temperature controlled shipment specialist.

• Meet compliance and KPI at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.

• Ensure all customers' standard operating procedures are followed and updated. Overseas communications, and timely responses to emails and requests (internal and external).

• To undergo various product, functional and management training within Asia region.
• To develop knowledge base and skill sets necessary for future management assignment.
• To perform additional duties and projects as assigned by the management to meet the branch and regional development needs and objectives.

• Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
• Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
• Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
• Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Interacted with customers by phone, email, or in-person to provide information.
• Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.