Hi, I’m
Santhan Babu Thammineni
Peterborough,ON
Summary
Experienced Customer Care Representative bringing 1 year of applying exceptional customer service, conflict mediation, and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with an adaptable and resourceful mindset.
Overview
3
years of professional experience
Work History
Jio Head OfficeBallard Estate, Mumbai
Customer Care Representative
06.2018 - 01.2020
Job overview
- Explained about different broadband internet packages like Jio Internet and Jio fiber which constitute Fiber internet, Dish TV, and Telephone Connection.
- Dealt with Technical issues of Jio services that were being faced by customers and informed technical team to fix the issue at customer location.
- Briefed about different mobile data packages to the customers.
Mercury TaxToronto, ON
Accountant Assistant
04.2021 - 05.2021
Job overview
- Managed over 20 clients per day by answering calls regarding financial matters such as payments dues and financial issues.
- Greeted and assisted visitors, taking messages and directing them to appropriate personnel.
- Produced and distributed invoices and financial documents.
Education
Fleming CollegePeterborough, ON
Post-Graduate from Wireless Information Networking
04.2022
GITAM UNIVERSITYVisakhapatnam, India
Bachelor of Technology from Electronics And Communication
05.2018
Skills
- Custom order management
- Customer Relationship Management
- Inbound Customer Service
- Complaint resolution
Timeline
Accountant Assistant
Mercury Tax
04.2021 - 05.2021
Customer Care Representative
Jio Head Office
06.2018 - 01.2020
Fleming College
Post-Graduate from Wireless Information Networking
GITAM UNIVERSITY
Bachelor of Technology from Electronics And Communication
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