Mohitha Gadde
Vancouver,BC
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Freshslice
Vancouver, British Columbia
02.2024 - Current
- Answered and responded to inbound customer calls and mails providing accurate information about products, services, and account issues.
- Handled cash, credit, and mobile transactions accurately using POS systems.
- Resolved customer complaints in a professional and empathetic manner, ensuring a positive resolution and customer satisfaction.
- Managed high call volumes in a fast-paced environment, maintaining quality service while meeting KPIs such as response time and resolution rate.
- Assisted with food preparation and maintained hygiene standards according to company policies.
- Resolved customer complaints calmly and efficiently, contributing to positive store reviews.
- Maintained a clean and organized work area, ensuring compliance with safety and cleanliness standards.
- Collaborated with team members to fulfill large orders quickly during peak hours.
Customer Service Representative
Nofrills
Vancouver , BC
04.2020 - 12.2023
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Updated and maintained databases with current information.
- Achieved cost-savings by developing functional solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Master of Science - Cyber Security
NYIT
Vancouver, BC09-2021
Skills
- Database management
- Issue resolution
- Interpersonal communication
- Quality assurance
- Administrative support
- Customer engagement
- New teller training
- Retail sales customer service
Timeline
Customer Service Representative
Freshslice
02.2024 - Current
Customer Service Representative
Nofrills
04.2020 - 12.2023
Master of Science - Cyber Security
NYIT
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