Mohit Gupta
Halifax
Summary
Resourceful administrative professional with extensive experience in customer service and clerical support. Adept at managing data entry, multitasking, and adhering to strict confidentiality and policy standards. Proficient in Microsoft Office and STAR software with excellent organizational and communication skills. Proven track record of performing effectively under pressure, meeting deadlines, and contributing to organizational success. Seeking to leverage these skills in a dynamic role.
Overview
3
3
years of professional experience
Work History
Booking & Registration Clerk
Nova Scotia Health Authority
2024.03 - Current
- Served as the initial point of contact for the clinic, providing clerical support to the interdisciplinary team, including mental health professionals, physicians, and the Health Services Manager.
- Managed client registration and referrals, including faxing, photocopying, answering phone calls, data entry, responding to public inquiries, and booking appointments.
- Collaborated with other support staff, offering mentoring and covering additional clerical roles as needed.
- Ensured all documentation was complete and accurate, liaising between Health Information Services and the clinic team.
- Applied knowledge of mental health and addictions patient populations to determine the urgency and appropriateness of referrals.
- Demonstrated proficiency in STAR, PHS, and Time Capture systems, with strong customer service skills.
Utilized effective communication and organizational skills to manage multiple tasks and maintain a high standard of service.
Assistant Manager
Mary Brown's Chicken
2021.09 - 2024.08
- Managed day-to-day operations ensuring efficient customer service and compliance with company policies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
Education
Diploma in Business Administration -
University of The Fraser Valley
10.2020
High School Diploma -
D.N Model Senior Secondary School
04.2018
Skills
- Proficient in Microsoft Office and STAR software
- Strong data entry skills with attention to detail
- Excellent communication and interpersonal abilities
- Capable of organizing and prioritizing tasks effectively
- Able to work independently with minimal supervision
- Knowledge of medical terminology
- Experience with mental health and addictions patient populations
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Booking & Registration Clerk
Nova Scotia Health Authority
2024.03 - Current
Assistant Manager
Mary Brown's Chicken
2021.09 - 2024.08
Diploma in Business Administration -
University of The Fraser Valley
High School Diploma -
D.N Model Senior Secondary School
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