Mohita Sareen
Vancouver,Canada
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
RETAIL OPERATIONS ASSOCIATE
Bell Mobility
Victoria, BC
07.2024 - 01.2025
- Drive in-store sales of telecom products and services by assessing individual customer needs and recommending tailored solutions.
- Consistently achieve and exceed sales targets through strategic upselling and cross-selling of mobile plans and accessories.
- Support daily store operations, including precise cash handling, inventory management, and opening/closing procedures.
- Assist in training and coaching new sales associates to improve overall team performance and the customer experience.
- Resolve customer concerns professionally, ensuring high levels of satisfaction and maintaining brand loyalty.
Team Lead
Old Navy- GAP Inc.
Victoria, BC
11.2022 - 01.2025
- Consistently exceeded monthly sales targets by 15–25% through consultative selling and personalized product recommendations.
- Increased average transaction value (ATV) by approximately 20% using effective upselling and cross-selling techniques.
- Maintained strong customer satisfaction scores, contributing to repeat business and customer loyalty.
- Actively engaged with customers to identify needs, recommend solutions, and close sales.
- Supported store revenue growth by maintaining high visual merchandising standards, improving customer conversion rates.
- Assisted with inventory control, stock replenishment, and loss prevention, reducing stock discrepancies.
- Collaborated with team members to achieve daily, weekly, and monthly sales goals.
CLIENT RELATIONSHIP MANAGER
Unity Group
New Delhi, India
01.2019 - 12.2022
- Managed end-to-end client sales cycle, handling 30+ active client accounts per month.
- Converted 40%+ of inbound leads into qualified sales opportunities through relationship-based selling.
- Built long-term client relationships, resulting in high retention and referral business.
- Identified customer needs and delivered tailored service solutions to maximize client satisfaction.
- Tracked sales pipelines, followed up on leads, and supported revenue forecasting.
- Collaborated with internal teams to close deals and deliver projects on time.
Front Office Executive Assistant
SUBHASH PLACE MANAGMENT PVT. LTD
DELHI INDIA
04.2015 - 06.2017
- Managed executive calendars, prioritizing appointments and meetings to optimize time efficiency.
- Coordinated travel arrangements, ensuring compliance with company policies and maximizing cost-effectiveness.
- Developed and maintained filing systems, enhancing document retrieval speed and accuracy.
- Prepared reports and presentations, synthesizing complex information for senior management review.
Education
MASTER OF BUSINESS ADMINISTRATION (MBA) - Marketing Management And Research
University Canada West
Vancouver, Canada10-2024
BACHELOR OF ARTS - SOCIOLOGY & ENGLISH
Swami Vivekanand Subharti University
India12-2019
Skills
- Customer Acquisition,
- Business Development,
- Inside Sales, Negotiation Skills,
- Client Relationship Management,
- Team Leadership,
- Communication,
- Customer engagement,
- Sales strategy,
- Client retention
- Operational reporting
- Administrative support
- Project management
Accomplishments
- Resolved product issue through consumer testing.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Languages
English
Full Professional
Certification
CERTIFIED DIGITAL MARKETING ASSOCIATE
Timeline
RETAIL OPERATIONS ASSOCIATE
Bell Mobility
07.2024 - 01.2025
Team Lead
Old Navy- GAP Inc.
11.2022 - 01.2025
CLIENT RELATIONSHIP MANAGER
Unity Group
01.2019 - 12.2022
Front Office Executive Assistant
SUBHASH PLACE MANAGMENT PVT. LTD
04.2015 - 06.2017
BACHELOR OF ARTS - SOCIOLOGY & ENGLISH
Swami Vivekanand Subharti University
MASTER OF BUSINESS ADMINISTRATION (MBA) - Marketing Management And Research
University Canada West