MOHIT SONTHALIA
Montreal,QC
Summary
Dynamic and results-driven professional with experience in driving revenue growth and building strong client relationships.. Skilled in leveraging data-driven insights to identify opportunities and optimize account strategies. Adept at working collaboratively with cross-functional teams to ensure seamless implementation and client success. Exceptional communication and interpersonal skills, with a strong ability to build trust and influence key stakeholders.
Overview
8
8
years of professional experience
Work History
Merchant Experience Partner
DoorDash
07.2021 - Current
- Work cross-functionally with Enterprise Account Managers, partnered Restaurant Merchants, Sales, to ensure that vision and plans for merchant integrations are understood.
- Handle book of business of 300+ restaurants. Determine needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions.
- Managed technical integration, systems engineering program management, customer support and program management.
- Build long-lasting relationships through excellent customer service, relationship management and strategic problem solving.
- Organize and managed daily operations using Salesforce, Snowflake, Mode and multiple Internal software's.
- Recognized for exceptional performance with highlighting outstanding contribution to client success and team collaboration.
Customer Service Representative
TTEC
12.2019 - 07.2021
- Provide primary customer support to customers of major client Booking.com.
- Offer technical support for online purchases and help customers navigate websites to facilitate buying process.
- Maintain customer satisfaction with forward-thinking strategies, focused on addressing customer needs and resolving concerns.
Investment Advisor
Motilal Oswal Financial Services Ltd
06.2017 - 07.2018
- Assessed financial positions to develop strategic financial planning solutions.
- Investigated market changes and devised approaches to take advantage of emerging opportunities.
Investment Advisor
Kedia Infotech & Securities Pvt.Ltd
04.2016 - 05.2017
- Research both Capital and Derivatives market to identify current and potential trends establishing risk mitigation and profit margin.
- Track investments for clients and analyze portfolios, making recommendations for adjustments to meet changing financial status and economic conditions.
Education
CFA: Level 1 Passed
Master of Science - International Management
University of Bath School of Management
2015
Bachelors - Commerce
University of Mumbai
2013
Skills
- Account Management
- Account Retention
- Sales and Marketing
- Customer Support
- Critical Thinking
- Leadership
- Organization and Time Management
- Strategic Planning
- Complex Problem Solving
- Software competencies – Salesforce, Snowflake, Mode, MS Office, G Suite
Accomplishments & Voluntary Work
● Global Skills Award - University of Bath
● Volunteer - Disaster Emergency Committee (DEC)
● Student Volunteer - Zurich Community Trust
Timeline
Merchant Experience Partner
DoorDash
07.2021 - Current
Customer Service Representative
TTEC
12.2019 - 07.2021
Investment Advisor
Motilal Oswal Financial Services Ltd
06.2017 - 07.2018
Investment Advisor
Kedia Infotech & Securities Pvt.Ltd
04.2016 - 05.2017
CFA: Level 1 Passed
Master of Science - International Management
University of Bath School of Management
Bachelors - Commerce
University of Mumbai
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