MOHIT SINHA
Toronto,ON
Summary
- Professional with more than 13 years of experience in the area of Banking / Financial Services.
- 11 plus years of experience in the area of Life Insurance, Group Insurance.
- Exposure to Policy admin systems: INGENIUM, GROUP ASIA, LIFE ASIA, V3LOCITY suite (Core Admin; Digital; Claim Center)
- Recognized proficiency in business process mapping, requirement study, defining the various specifications for application implementation, and client interaction for resolving queries.
- Strong knowledge of SDLC processes, requirement gathering, requirement elicitation, gap analysis, gap sheet preparation, BRD, FSD, TRD, ST, UAT
- Test Plan Preparation, Test Pack Review, Test Pack preparation
- Commendable interpersonal, communication, analytical & organizational skills with proven abilities in team management.
- Demonstrated expertise in mapping client / business requirements, application design, development, implementation, integration, testing and deployment of complex financial systems.
- Extensive work experience in Functionality Testing and Integration Testing. Identifying Scenarios from the requirement.
- Self-Review & Peer to Peer review of test cases. Status Reporting. Defect Tracking/ Monitoring/ Defect Retesting and Reporting
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Consultant(Product Owner - Vitech Systems)
Infosys Limited
09.2021 - Current
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Business elicitation sessions for understanding business processes and mapping them to required business standards
- Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
- Preparing, discussing and closing gap sheets
- Preparing BRD, FSD, User Story, Defining Acceptance Criteria
- User Acceptance Testing, Test Pack Review, Test Execution, Bug Reporting
- Led agile teams to deliver high-quality software solutions, significantly reducing time to market.
- Managed stakeholder expectations through regular updates and strategic communication, building strong relationships.
- Conducting sessions / mock ups to run business user through the proposed system flow
- Enhanced product vision by collaborating closely with stakeholders to gather and prioritize requirements.
- Prioritized bug fixes and enhancements based on user impact, maintaining high levels of customer satisfaction.
- Conducting Structured walkthrough of functionality with business user team
- Stakeholder communication & alignment of project status/issues via review meetings and update tracker sheets
- Domain: Group Insurance
- Major Projects Handled: Symmetra Insurance, IA Financial Group, Beneva, Standard Life – SIC
Senior Product Specialist (Business Analyst)
Cognizant Technologies Pvt Ltd
06.2018 - 09.2021
- Liaisoning with the business unit and regional business leaders in order to understand the priorities, requirements and needs of the organization and customers, and to provide solutions that enable the business unit to achieve its goals
- Engaging and coordinating Business Analysis sessions for understanding business processes and mapping them to required business standards
- Creating Business Requirements Document
- Creating Techno - Functional Specification Document
- Ensuring requirements fit with the projects overall objectives and dependencies on other projects, and ensure that Product requirements are understood and captured
- Completing training documentation and training programmes to be handed over to operations teams and working with Release teams to minimise the impact of project change on operational users, clients and other stakeholders
- Stakeholder communication & alignment of project status/issues via review meetings and update tracker sheets
- Ensuring bug fixes are rectified and risks and issues are managed working with testing team and technology
- Working with operational and product partners to produce accurate and relevant business analysis documentation within agreed timeframes
- Coordinate for all stages of project management including elicitation, requirement gathering, system design, development, testing, training, roll out and post-implementation support
- Domain: Life Insurance
- Major Projects Handled: Day1 Product Launch(Guaranteed Savings Plan, I select Term Plan, Health Plan)
Deputy Manager– Business Analyst
DHFL Pramerica Life Insurance
12.2017 - 06.2018
- Identify changes / enhancements required to existing systems as per user requirements, evaluate impact, prepare change specifications, obtain business user sign-offs, obtain user sign-offs and implement changes in the live system
- Analyzing Business Requirements Specification, detailed process flow
- Working with operational and product partners to produce accurate and relevant business analysis documentation within agreed timeframes
- Ensuring bug fixes are rectified and risks and issues are managed working with testing team and technology
- Domain: Life Insurance
- Major Projects Handled: SMS / Email Communications automation, IVR calling module for financial Policy Servicing requests
Deputy Manager Business Analyst
Max New York Life Insurance
04.2017 - 12.2017
- Conduct individual interviews and group meetings with key business users / leaders as needed for requirements gathering and requests for change
- Interacting with business stakeholders for requirements gathering, analysis, documentation and preparation of BRD/FSDs
- Interacting with the technical team to ensure that the requirements are clear and well understood
- Review Test strategy & test specifications, assist in Functional testing and provide UAT support
- Domain: Life Insurance
- Major Projects Handled: GST, Product launch – Day 1
Business Analyst
Canara HSBC OBC Life Insurance Company Private Limited
02.2015 - 04.2017
- Conduct individual interviews and group meetings with key business users / leaders as needed for requirements gathering and requests for change
- Interacting with business stakeholders for requirements gathering, analysis, documentation and preparation of BRD/FSDs
- Interacting with the technical team to ensure that the requirements are clear and well understood
- Review Test strategy & test specifications, assist in Functional testing and provide UAT support
- Domain: Life Insurance
- Major Projects Handled: Loan processing in Endowment Plans, TDS – Tax Deduction at Source, PMS – Persistency Management System – Ad-hoc Enhancements
Lead Software Test Engineer
Canara HSBC OBC Life Insurance Company Private Limited
08.2014 - 02.2015
- Identify changes / enhancements required to existing systems as per user requirements, evaluate impact, obtain business user sign-offs, conduct ST, support UAT obtain user sign-offs and implement changes in the live system
- Analyzing Business Requirements Specification, detailed process flow
- Working with operational and product partners to produce accurate and relevant business analysis documentation within agreed timeframes
- Ensuring bug fixes are rectified and risks and issues are managed working with testing team and technology
- Domain: Life Insurance
- Major Projects Handled: Policy Servicing Workflow, Loyalty Addition Setup for all ULIP plan
Test Analyst (Outsourced) 3i Infotech
Canara HSBC OBC Life Insurance Company Private Limited
05.2013 - 07.2014
- Product Launch – Online Term Plan/ SSMB – Smart Stage Money Back Plan, SMIP – Smart Monthly Income Plan
- Implementing the changes required for issues identified during UAT testing
- To draft Standard Operating Procedures (SOPs) for various internal/external stakeholders
- Understanding Requirement from BR
- Preparing Test Pack post studying FS
- Executing test cases for the functional specification
- Assisting Testers in executing/understanding the functionality
- Preparing bug report
- Analyzing the requirements from the User
- Walkthrough meetings with Developers
- Defect Analysis
- Providing project Sign-off to Test Manager
- Project 2 - Enhancement to support Monthly mode across all the existing/newly launched Unit Linked Insurance Plans
TSA – Level 2
Teleperformance
10.2010 - 05.2012
- Providing Technical Support and issue resolution services to Adobe’s vendor teams and/or directly to key Enterprise customers, leveraging appropriate internal and external resources to bring cases to closure
- Following established processes and policies in all customer interactions and escalations
- Accountable for personal achievement against performance targets including case resolution and turnaround time, open case ageing, first contact resolution rate, and case quality and customer satisfaction
- Participating in Business Intelligence processes including taking an active role in Knowledgebase document creation, incident case notes logging and recording, bug logging etc
- Responsible for ongoing knowledge and skills development and also for identifying developmental needs and addressing knowledge gaps
- As a front line customer-facing employee to work as an ambassador of the Adobe brand
- Recognizing that customers are experiencing an interruption, hence partnering with the customer to provide top-tier support to quickly and efficiently resolve their technical issues
Education
B.E. - Telecommunication
MVJ College of Engineering
Bangalore, Karnataka01.2009
H.S.C. - C.B.S.E
Holy Mission Secondary School
01.2003
S.S.C. - I.C.S.E
International School
01.2001
Skills
- Business management
- Strategic planning
- Team leadership
- Project management
- Client relations
- Decision making
- Conflict resolution
- Cross-functional collaboration
- Negotiation skills
- Leadership skills
- Customer feedback
- Presentation skills
- Business analysis
- Change management
- Requirements gathering
- Team collaboration
- User acceptance testing
- Business process improvement
- Business process mapping
- Gap analysis
- Stakeholder management
- Systems analysis
- Software development life cycle
- Test case scenarios
- Release planning
- Agile methodologies
- Requirements analysis
- Stakeholder communication
- Business requirements
- Documentation
- Agile framework expertise
- Product backlog management
- User story creation
- Design thinking
- Feature prioritization
- Sprint planning
- Meeting facilitation
- Retrospective analysis
- Leading scrum meetings
- SQL
- MS-excel / office / power point / Visio
- Cognos
- Mantis
- Ingenium
- V3locity
- JIRA
Professional Summary
Banking, Financial Services, Life Insurance, Group Insurance, Business process mapping, Requirement study, Application implementation, Client interaction, SDLC processes, Requirement gathering, Gap analysis, Test Plan Preparation, Defect Tracking
Personal Information
- Passport Number: K6089543
- Father's Name: Ajit Kumar Sinha
- Date of Birth: 10/05/86
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
English
Professional Working
Certification
- Certified SAFe 6 Product Owner / Product Manager
- Infosys Certified Product Owner
- Infosys Certified Insurance Consultant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Consultant(Product Owner - Vitech Systems)
Infosys Limited
09.2021 - Current
Senior Product Specialist (Business Analyst)
Cognizant Technologies Pvt Ltd
06.2018 - 09.2021
Deputy Manager– Business Analyst
DHFL Pramerica Life Insurance
12.2017 - 06.2018
Deputy Manager Business Analyst
Max New York Life Insurance
04.2017 - 12.2017
Business Analyst
Canara HSBC OBC Life Insurance Company Private Limited
02.2015 - 04.2017
Lead Software Test Engineer
Canara HSBC OBC Life Insurance Company Private Limited
08.2014 - 02.2015
Test Analyst (Outsourced) 3i Infotech
Canara HSBC OBC Life Insurance Company Private Limited
05.2013 - 07.2014
TSA – Level 2
Teleperformance
10.2010 - 05.2012
H.S.C. - C.B.S.E
Holy Mission Secondary School
S.S.C. - I.C.S.E
International School
B.E. - Telecommunication
MVJ College of Engineering
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