Mohit Singh
Surrey,BC
Summary
Achieved significant improvements in team efficiency and customer satisfaction at Tim Hortons by applying expert staff management and problem-solving skills. Excelled in training and mentoring, enhancing employee motivation and productivity, leading to a notable increase in workflow optimization without compromising compliance or service quality.
Overview
3
3
years of professional experience
Work History
Supervisor
Tim Hortons
2021.10 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
Education
Master Of Business Administration - Marketing
University Canada West
Vancouver, BC12.2022
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
Languages
English
Full Professional
Timeline
Supervisor
Tim Hortons
2021.10 - Current
Master Of Business Administration - Marketing
University Canada West