Mohit Monga
Duncan,BC
Summary
Focused individual with managerial experience in the business sector. Proven ability to develop and execute strategic plans, build relationships with clients, and manage the day-to-day operations of the business. Expertise in budgeting, financial analysis, and personnel management.
Overview
8
8
years of professional experience
Work History
Wireless Sales Associate
OSL Retail Services
03.2022 - Current
- Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.
- Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
- Assisted customers in troubleshooting technical issues, fostering trust and building long-term relationships.
FOOD SERVICE SUPERVISOR
Subway
05.2021 - 05.2023
- Resolved customer complaints quickly and professionally while maintaining high standards of customer satisfaction
- Ensured all safety regulations were met according to local health codes and standards
- Utilized excellent communication skills when interacting with customers or vendors.
SALES ASSOCIATE
eleven
06.2020 - 04.2021
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times.
CASHIER
Home Depot
04.2020 - 04.2021
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
MERCHANDISE ASSOCIATE
Walmart
08.2018 - 01.2020
- Arranged store shelves or display areas as required by each store
- Stocked product and maintained displays according to merchandising standards
- Developed visual merchandising strategies to optimize product displays and increase sales.
CUSTOMER CARE EXECUTIVE
TELEPERFORMANCE
05.2016 - 08.2017
- Receive Inbound calls to follow up on orders or provide additional information about products and services
- Handled escalated customer complaints efficiently, minimizing the risk of further dissatisfaction or negative publicity
- Identified customer needs and provided tailored solutions to meet their expectations.
Education
DIPLOMA IN BUSINESS ADMINISTRATION -
College of the Rockies
12.2020
BACHELOR OF COMMERCE IN BUSINESS -
DAV (PG) College
03.2015
Skills
- Proper phone etiquette
- Microsoft Office Suite (Access, Excel, Outlook, PowerPoint, Project, Publisher, Web Expressions and Word)
- Knowledge of QuickBooks
- Strong time management
References
References available upon request
Timeline
Wireless Sales Associate
OSL Retail Services
03.2022 - Current
FOOD SERVICE SUPERVISOR
Subway
05.2021 - 05.2023
SALES ASSOCIATE
eleven
06.2020 - 04.2021
CASHIER
Home Depot
04.2020 - 04.2021
MERCHANDISE ASSOCIATE
Walmart
08.2018 - 01.2020
CUSTOMER CARE EXECUTIVE
TELEPERFORMANCE
05.2016 - 08.2017
DIPLOMA IN BUSINESS ADMINISTRATION -
College of the Rockies
BACHELOR OF COMMERCE IN BUSINESS -
DAV (PG) College
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