Mohit Kumar

• Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
• Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

• Engaged customers via inbound and outbound calls to promote and sell telecom products and services, consistently meeting or exceeding monthly sales targets.
• Conducted needs-based assessments to recommend tailored solutions, resulting in improved customer satisfaction and increased revenue.
• Handled objections effectively and provided clear explanations on product features, pricing, and benefits, leading to successful conversions.
• Achieved consistent top-tier performance in call quality and satisfaction.
• Increased sales by offering advice on purchases and promoting additional products.

• Provided technical support and customer service for telecom clients, resolving internet, phone, and billing issues through inbound calls.
• Diagnosed and troubleshot a wide range of technical problems with clarity and patience, achieving high first-call resolution rates and customer satisfaction scores.
• Delivered excellent customer experiences by listening actively, showing empathy, and offering effective solutions tailored to individual needs.
• Maintained detailed and accurate customer records in CRM systems while following all company protocols and privacy regulations.
• Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.

• Company Overview: Retail chain store
• Accurately processed cash, debit, credit, and gift card transactions while balancing till at the end of each shift with minimal discrepancies.
• Resolved customer concerns and inquiries professionally and promptly, ensuring satisfaction and building customer loyalty.
• Assisted with returns, exchanges, and price overrides while following loss prevention procedures and maintaining compliance with company policies.
• Delivered friendly and efficient customer service in a high-traffic retail environment, helping to create a positive shopping experience for all customers.
• Retail chain store

• Processed domestic and international money transfers accurately, ensuring compliance with anti-money laundering (AML) and know-your-customer (KYC) regulations.
• Delivered exceptional customer service by assisting clients with financial transactions, resolving issues, and providing clear explanations of services and fees.
• Verified customer identification and transaction details, maintaining accuracy and confidentiality while meeting regulatory and internal policy requirements.
• Handled high-volume cash transactions with efficiency and attention to detail, maintaining a balanced till and minimizing discrepancies.

• Accurately processed daily banking transactions including deposits, withdrawals, fund transfers, cheque cashing, and bill payments while maintaining cash drawer limits and balancing at end of shift.
• Educated customers on available banking products, services, and digital tools (online/mobile banking), leading to improved customer engagement and upselling opportunities.
• Maintained thorough knowledge of bank procedures and financial regulations (e.g., AML, KYC), ensuring all transactions met regulatory standards.
• Built long-term relationships through prompt service and financial guidance.

Company Overview: Banking service provider

• Delivered exceptional customer service in a fast-paced environment by resolving client inquiries efficiently and professionally, ensuring high customer satisfaction.
• Processed banking transactions including deposits, withdrawals, bill payments, and account updates with accuracy and adherence to compliance standards.
• Demonstrated strong knowledge of banking products and services to confidently assist customers with account openings, loan inquiries, and product recommendations.
• Excelled in building positive client relationships through clear communication, active listening, and empathy, helping to retain and grow the customer base.