Mohit Kumar
North York
Summary
Experienced restaurant manager with a proven track record of overseeing high-performing teams and delivering exceptional dining experiences. Known for setting and exceeding high expectations, dedicated to raising service standards and ensuring customer satisfaction. Focuses on expanding the customer base through strategic oversight and innovative promotional methods. Strives to create a unique and memorable experience for guests, fostering their loyalty as returning customers. Ambitious and highly motivated individual passionate about managing multiple stores and committed to maintaining quality and outstanding service. Strong organizational skills, award-winning educational background, and ability to work efficiently with peers. Confident in ability to contribute to a position that aligns with expertise.
Overview
7
7
years of professional experience
Work History
Store Manager of Operations
The Dirty Bird Chicken & Waffle
01.2023 - Current
- Handling the operations in the absence of the owner.
- Working Closely to manage scheduling , recruiting,hiring and training .
- Proven best at customer service suggesting clients with the menu items .
- Over 1000+ Google reviews with best in town service and food quality.
- Increased sales by 20% with special displays and promotions.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Keeping track with the Sales and Labour requirement to stay in between 25 to 30%.
- Managing big event Caterings with serving over 600 customers at same time.
- Maintaining the building equipment &scheduling appropriate personnel for any discrepancy.
Restaurant Manager
Insomnia Restaurant and Lounge
01.2020 - 01.2022
- Oversee the operations of restaurant during lunch or dinner
- Manage a team of more than 30 consisting cooks, servers, hosts and BOH
- Ensure accurate records and sufficient supplies maintaining the service
- Watching the labour cost and annual food cost through proper budgeting method and scheduling accordingly
- Serving more than 400 guests per shift and entitled as best manager on duty
- Doing cash out at the end of the shift balancing the till and recording of sales number
- Scheduling meetings with staff and upper management for the welfare of the business
- Rated as best in hospitality and customer service at workplace by older group age
- Recognized well among the community members and well maintain social circle
- Managed over three different stores for the same owner with maximizing the sales
- Training and recruiting the new and existing staff
- Well educated with new POS system
Bartender
Insomnia Restaurant
01.2020 - 01.2022
- Preparing alcohol or non-alcohol beverages for bar and restaurant
- Interacting with customer, take orders and serve snacks and drinks
- Assess customer’s need and preference working accordingly
- Preparing high end cocktails on menu and off menu
- Worked on special cocktails to have on menu
- Checking customer identification and making proper arrangement for intoxicated guest
- Comply all rules and regulations for smart serve as well as restaurants
- Positive attitude towards guests all time being served
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Assistant Manager
Dirty Bird Chicken and Waffles
01.2021 - 12.2021
- Executing store operation such as: - Inventory management (Receiving, Ordering, utilizing)
- Cash management (doing cash out, maintaining cash drawer)
- Providing on-the-job training for new hires and meeting targets while driving peers to achieve the sales target through coaching and training
- Communicating with the time about sales performances and providing clear action plans to keep the targets high
- Lead, coach and set example other member to deliver their best in operations and keep them motivated/devoted towards job
- Openly receiving ideas while staying connected to staff members through social media platforms
- Making daily / monthly sales report and watching COGS / profits / net revenue etc
Kitchen Staff
Insomnia Restaurant and Lounge
10.2019 - 12.2020
- Preparing meals according to set recipes and procedures
- Prep ingredients for meals and putting them in action
- Regularly checking food quality and ingredients for freshness
- Working closely with managers, learning Managing kitchen
- Outstanding results under pressure and within the time limit
- Ensuring clean environment and following proper hygiene while running operations
- Help lead and inspire other kitchen staff through team leader skills
- Putting new cuisine approved with 100 % satisfaction from customers as well owner
- Initiating new ideas for the improvement and working hard with existing policies
- Well known for following dress codes and maintaining he decorum of restaurants
- Approved / certified with food handling and smart serve with 87% score
Kitchen Staff
Amsterdam Brew House
03.2019 - 12.2019
- Preparing meals according to set recipes and procedures
- Prep ingredients for meals and putting them in action
- Regularly checking food quality and ingredients for freshness
- Working closely with managers, learning Managing kitchen
- Outstanding results under pressure and within the time limit
- Ensuring clean environment and following proper hygiene while running operations
- Help lead and inspire other kitchen staff through team leader skills
- Putting new cuisine approved with 100 % satisfaction from customers as well owner
- Initiating new ideas for the improvement and working hard with existing policies
- Well known for following dress codes and maintaining he decorum of restaurants
- Approved / certified with food handling and smart serve with 87% score
CDL Holder
Professional CDL Holder
01.2018 - 12.2019
- Provide transportation for manufactured products and raw materials between manufacturing facilities or retail and distribution centers via land routes
- Examine the Equipment to identify mechanical components and safety concerns while also carrying out proactive maintenance measures
- Create routes and adhere to delivery timetables
- Keep records of work and rest intervals, distance traveled, and save receipts for fuel and toll expenses
- Submit the Reports to our computerized system for every step of both the loading and unloading procedures
- Follow the specified guidelines for truck driving, including adhering to rules regarding the size, weight, route designations, parking, and scheduled rests
- Additionally, ensure compliance with the company's policies and procedures
- Gather and confirm instructions for delivering goods or packages
- Notifying any faults, incidents, or breaches
Education
Smart Serve Certification -
Toronto, ONFood handler certification -
WHIMS Certification - undefined
Toronto, ONCertified in POS system -
Business Management diploma - undefined
Lambton College
01.2020
High school - commerce
01.2017
Skills
- Motivational Skills
- Leadership Skills
- Multitasking
- Goal Setting
- Sales Planning
- Market Analysis
- Operational budgeting
- Financial operations management
- Payroll management
- Productivity
- Peer Guidance
- Store operations oversight
- Loss prevention
- Customer service management
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
MS Word
Native or Bilingual
Timeline
Store Manager of Operations
The Dirty Bird Chicken & Waffle
01.2023 - Current
Assistant Manager
Dirty Bird Chicken and Waffles
01.2021 - 12.2021
Restaurant Manager
Insomnia Restaurant and Lounge
01.2020 - 01.2022
Bartender
Insomnia Restaurant
01.2020 - 01.2022
Kitchen Staff
Insomnia Restaurant and Lounge
10.2019 - 12.2020
Kitchen Staff
Amsterdam Brew House
03.2019 - 12.2019
CDL Holder
Professional CDL Holder
01.2018 - 12.2019
WHIMS Certification - undefined
Business Management diploma - undefined
Lambton College
High school - commerce
Smart Serve Certification -
Food handler certification -
Certified in POS system -
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