Mohit Kumar
St. John's,NL
Summary
Accomplished Supervisor at Lazy Owl with a proven track record in enhancing team productivity and customer satisfaction. Expert in staff management and decision-making, I excel in training and mentoring teams for peak performance. Leveraged customer service orientation to secure repeat business, demonstrating a commitment to excellence and results.
Overview
4
4
years of professional experience
Work History
Supervisor
Lazy Owl
08.2021 - 04.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Package Handler
FedEx:Ground
07.2021 - 04.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Sales Associate
Canadian Tire
01.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Car Detailing Manager
Detailz Spa
06.2020 - 03.2021
- Implemented employee training programs that increased knowledge of industry trends and advanced detailing techniques.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Collaborated with sales representatives to develop customized detailing packages tailored to client needs.
- Improved team morale through clear communication, constructive feedback, and recognition of achievements.
Education
Certificate in Business Admn. - Business
University of Regina
Regina, SK01.2021
Certificate in Arts - Arts
University of Regina
01.2021
Bachelor of Science - Science
Kurukshetra University Kurukshetra
Haryana, India05.2018
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Decision-Making
- Work Prioritization
Languages
English
Timeline
Sales Associate
Canadian Tire
01.2022 - 03.2023
Supervisor
Lazy Owl
08.2021 - 04.2024
Package Handler
FedEx:Ground
07.2021 - 04.2023
Car Detailing Manager
Detailz Spa
06.2020 - 03.2021
Certificate in Business Admn. - Business
University of Regina
Certificate in Arts - Arts
University of Regina
Bachelor of Science - Science
Kurukshetra University Kurukshetra
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