Rabia Akhtar
Prince George
Summary
Self-directed, resourceful, and passionate person looking for a position that will make a good team member. A skilled individual with some knowledge of computer system and social skills, Energetic Drive-Thru serving guest needs with speed. Skillful in processing accurate payments, bagging orders and delivering exceptional customer service. Expert at remaining calm and focused when managing multiple tasks and communicating with customers. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shelter Worker
Active Support Against Poverty
09.2023 - Current
- To sensitively and respectfully monitor tenants and shelter guests
- To ensure tenants and shelter guests rights to privacy, dignity and confidentiality are maintained except in the proper operation of business
- To monitor people on the premises to ensure the safety of tenants, guests and staff and of the neighborhood
- To maintain the security of the building by conducting multiple building and area checks including, but not limited to, all doors, storage and amenity spaces, building perimeter and back alley ensuring all is kept in excellent working condition and cleanliness is maintained
- To welcome guests to the facility, process guest, inform them of the services which we are able to provide, inform them of the rules and policies, making them feel Comfortable
- To work as a team with other staff to ensure a safe and caring environment, to take appropriate action should an incident arise
- To be responsible for general cleanliness, upkeep and minor maintenance of the interior and exterior of the physical plant
- To carry out our ethics, pro—active plans, policies and procedures for interior and exterior maintenance and cleaning including daily, short and long term, to ensure cleanliness, safety, emergency back-up systems and applicable standards are maintained for tenants and guests including move—in/move—out and physical plant
- Work involves, but is not limited to, such tasks as toilet cleaning, bed making, general janitorial, laundry and minor repair and maintenance
- To document interaction, maintain statistical data and other related paperwork
- To assist in new employee orientation
- To assist in food preparation and set out of snacks.
Shift Manager
Pizza hut
02.2021 - Current
- Delegate tasks to restaurant staff and supervise their performance
- Maintain a fully-stocked inventory and order food supplies, as needed
- Manage dining reservations
- Arrange to have shifts covered (e.g
- When employees take time off)
- Help staff resolve on-the-job challenges
- Track daily costs and revenues
- Balance the cash register at the end of the shift
- Coordinate with suppliers as they deliver food product orders
- Ensure client satisfaction and gracefully handle any complaints
- Open or close the restaurant (when responsible for the first or last shift)
- Inform the next Shift Manager about pending tasks
- Report maintenance and training needs.
Sales Associate
Spruce capital feeds
06.2021 - 10.2021
- Collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Helped customers find specific products, answered questions and offered product advice
- Sold various products by explaining unique features and educating customers on proper application or usage
- Built and maintained relationships with peers and upper management to drive team success
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Drive-Thru Cashier
Tim Hortons
12.2020 - 06.2021
- Kept drive-thru station well-stocked and organized to meet customer needs
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction
- Prepared drinks, ice cream and other special items to complete food orders
- Completed opening, closing and shift change tasks by following company guidelines
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
- Backed up front counter employees to maximize guest satisfaction with speedy service.
Crew Member
Mucho burrito
06.2018 - 01.2021
- Keep records of the quantities of food used
- Package take-out food
- Portion and wrap foods
- Prepare, heat and finish simple food items
- Serve customers at counters or buffet tables
- Stock refrigerators and salad bars
- Take customers' orders
- Use manual and electrical appliances to clean, peel, slice and trim foodstuffs.
Education
Diploma -
College of New Caledonia
12.2020
Skills
- Training & development
- Good work ethic
- Relationship building
- Drug abuse prevention
- Client needs assessments
- Computers
- Phones
- Microsoft Office
- Organization
- Flexibility
- Compassionate
- Friendly
- Loyal
- Detail Oriented
- Creative
- Problem Solving
- Consistent
- Safe food handling
- POS systems
- Cash drawer balancing
- Returns and exchanges
- Training and Mentoring
Certification
- Food Safe Level 1
- Serve it right
- First Aid and CPR-Level 1
- BC-Driving licensee- N
- BC security licensee
Timeline
Shelter Worker
Active Support Against Poverty
09.2023 - Current
Sales Associate
Spruce capital feeds
06.2021 - 10.2021
Shift Manager
Pizza hut
02.2021 - Current
Drive-Thru Cashier
Tim Hortons
12.2020 - 06.2021
Crew Member
Mucho burrito
06.2018 - 01.2021
Diploma -
College of New Caledonia
- Food Safe Level 1
- Serve it right
- First Aid and CPR-Level 1
- BC-Driving licensee- N
- BC security licensee
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