Mohit Gidda
Port Coquitlam,BC
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
5
5
years of professional experience
Work History
General Manager
White Spot Restaurant
10.2021 - 06.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Implemented operational strategies and effectively built customer and employee loyalty.
Assistant Manager
White Spot Restaurant
06.2020 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Team Supervisor
White Spot Restaurant
06.2019 - 06.2020
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Line Cook
White Spot Restaurant
12.2017 - 06.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
Education
Post-Baccalaureate Diploma - Supply Chain Management
Kwantlen Polytechnic University
Surrey, BC05.2019
Bachelor of Technology - Mechanical Engineering
Chandigarh Engineering College
Ajitgarh , India06.2017
Skills
- Supply Chain Management
- Staff Training
- Microsoft Excel
- ADP Workforce Now
- Employee Scheduling
- Food Preparation and Safety
- Labor Cost Controls
- Microsoft Outlook
- Customer Service
- Google Docs
- Microsoft Office
- Coaching and mentoring
References
Available on Request
Timeline
General Manager
White Spot Restaurant
10.2021 - 06.2023
Assistant Manager
White Spot Restaurant
06.2020 - 09.2021
Team Supervisor
White Spot Restaurant
06.2019 - 06.2020
Line Cook
White Spot Restaurant
12.2017 - 06.2019
Post-Baccalaureate Diploma - Supply Chain Management
Kwantlen Polytechnic University
Bachelor of Technology - Mechanical Engineering
Chandigarh Engineering College
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