Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Mohit Dangi

Greater Sudbury,ON

Summary

Dynamic IT professional with over 3 years in hardware and software troubleshooting, desktop support, and technical documentation. Proven ability to maintain and repair computer systems, provide exceptional customer service, and travel long distances for onsite support. Strong knowledge of Windows 7 and 10, with hands-on experience in supporting laptops, servers, printers, and various hardware peripherals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Technician

Darshan Tech
03.2020 - 04.2022
  • Maintained, troubleshooted, and repaired computer systems, hardware, and peripherals for a diverse client base.
  • Documented, upgraded, and replaced hardware and software systems, enhancing overall efficiency by 20%.
  • Supported user account information management, including rights, security, and system groups, ensuring data integrity.
  • Trained employees on hardware and software usage, increasing productivity by 15%.
  • Identified and repaired product failures, and ordered and replaced parts as needed, reducing downtime by 25%.
  • Provided recommendations on products and services to best fit customer needs, improving customer satisfaction by 30%.
  • Traveled extensively to client sites, ensuring timely and effective technical support.

Software QA

Suga Incorporation
01.2019 - 02.2020
  • Developed and executed test plans for a mobile purchase website and e-commerce platform, improving test efficiency by 30% using Selenium.
  • Conducted functional and cross-compatibility testing across multiple devices and operating systems.
  • Collaborated with developers using Jira for effective bug tracking and resolution.
  • Led User Acceptance Testing (UAT), enhancing user experience and receiving a 95% satisfaction rate.
  • Maintained detailed documentation of tests, results, and issues.

Technical Support

Crossover Nepal Pvt. Ltd.
11.2016 - 12.2018
  • Enhanced team productivity by 20% by providing timely technical support for hardware and software issues.
  • Improved overall system performance by 25% and user satisfaction by 30% through comprehensive technical support.
  • Consistently surpassed client expectations for service quality, achieving a 95% customer satisfaction rate.
  • Resolved 95% of technical issues within the first call, significantly reducing system downtime.

Education

Post Graduation - Business Analytics

Seneca Polytechnic College
12.2023

Post Graduation - Project Management - Information Technology

Seneca Polytechnic College
12.2022

Bachelor of Science - Computer Science Information Technology

Orchid International College
Kathmandu, Nepal
03.2019

Skills

  • Windows administration
  • Remote Support
  • Data Backup and Recovery
  • IT Asset Management
  • Customer Service
  • MS Office Suite
  • Technical Documentation
  • Hardware and Software Troubleshooting

Accomplishments

ACADEMIC PROJECTS

BUSINESS ANALYTICS AND BIG DATA IN HOSPITALITY INDUSTRY


• Conducted a post-COVID industry analysis, emphasizing improved customer service and operational efficiency while proposing solutions for data analytics and identifying opportunities in hotel ownership, tech integration, and AI/IoT automation.

Certification

•TCPS 2: CORE 2022- Research Ethics based on the Tri-Council Policy Statement: Ethical Conduct for Research Involving Humans

(October 2023)


•Project Management Foundations: Requirements Based on how project managers determine what the business needs and align the project’s goals. LinkedIn LEARNING

(July 2023)


•Leader Worth Following (CloudFactory) Recognized for exemplary leadership qualities and the ability to inspire and guide team members effectively.

(August 2021)

Languages

English
Professional Working

Timeline

IT Technician

Darshan Tech
03.2020 - 04.2022

Software QA

Suga Incorporation
01.2019 - 02.2020

Technical Support

Crossover Nepal Pvt. Ltd.
11.2016 - 12.2018

Post Graduation - Business Analytics

Seneca Polytechnic College

Post Graduation - Project Management - Information Technology

Seneca Polytechnic College

Bachelor of Science - Computer Science Information Technology

Orchid International College

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Mohit Dangi