Mohit Chugh
Wolfville,NS
Summary
Dynamic Operations Manager with a proven track record at Ground Pilot Logistics Inc., enhancing operational efficiency and driving productivity. Skilled in analytical problem-solving and client relationship management, I successfully streamlined workflows, empowered teams, and negotiated vendor contracts, resulting in increased profit and improved customer satisfaction.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Operations Manager
Ground Pilot Logistics Inc.
08.2019 - Current
- Streamlined operational workflows to enhance efficiency and reduce bottlenecks.
- Led cross-functional teams in executing strategic initiatives to improve productivity.
- Developed and implemented standard operating procedures for daily operations.
- Mentored junior staff on best practices for operational excellence and compliance.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Dispatch Coordinator
Boom Transport Inc.
03.2018 - 07.2019
- Coordinated logistics operations to optimize routing and scheduling efficiency.
- Managed real-time communication between drivers and clients to ensure timely deliveries.
- Utilized dispatch software to track shipments and monitor vehicle locations effectively.
- Collaborated with management to develop strategies for improving service delivery times.
- Trained new dispatchers on company procedures, software applications, and communication protocols.
- Assisted in budget management by monitoring resource utilization and identifying opportunities for cost savings or improvements.
- Directed dispatching, routing, and tracking of 30 Dryvan fleet vehicles.
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
- Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.
Dispatch Logistician
Skylark Logistics Inc.
08.2016 - 02.2018
- Directed dispatching, routing, and tracking of 20 Flatbed fleet.
- Collaborated with vendors to negotiate rates and improve service quality.
- Coordinated ACE/ACI manifests, ensuring compliance with all regulations and minimizing delays at customs checkpoints.
- Coordinated daily dispatch operations to optimize route efficiency and minimize delays.
- Monitored real-time traffic conditions to adjust schedules and improve service delivery.
- Communicated effectively with drivers to ensure timely pickups and deliveries.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Received new orders, prepared documentation, and assigned personnel.
- Enhanced team morale by fostering supportive and collaborative work environment.
Education
Associate of Applied Science - Software Engineering
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON08-2014
Skills
- Analytical problem-solving
- Collaborative team management
- Operational efficiency
- Customer engagement
- Operational productivity
- Analytical decision-making
- Employee relations management
- Workflow coordination
- Client relationship management
Languages
English
Hindi
Punjabi
Skills
Avaal
Border Connect
AS400
ITS Dispatch
Timeline
Operations Manager
Ground Pilot Logistics Inc.
08.2019 - Current
Dispatch Coordinator
Boom Transport Inc.
03.2018 - 07.2019
Dispatch Logistician
Skylark Logistics Inc.
08.2016 - 02.2018
Associate of Applied Science - Software Engineering
Sheridan College Institute of Technology And Advanced Learning
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