Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Mohit Bhalla

Barrie,ON

Summary

Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with more than two years of experience helping customers with resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Associate

Honda
Alliston, ON
10.2023 - Current
  • Communicated with supervisors and other personnel regarding daily tasks and job updates.
  • Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas.
  • Communicated with team members to coordinate efficient and accurate movements.
  • Inspected product load for accuracy to foster timely and complete delivery.
  • Relocated goods from dock area to appropriate storage locations.

Manager

Wendy's
Orillia, ON
09.2022 - 03.2023
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.

  • Created detailed reports on weekly and monthly revenues and expenses.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.

Crew Member

WENDYS
Barrie, ON
09.2021 - 09.2022
  • Interacted pleasantly with guests to deliver quality customer service.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Maintained safe food handling practices to prevent germ spread.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Took orders from patrons and input selections into store computer system.
  • Processed payments accurately and efficiently using POS system.

Education

Diploma - Hospitality Administration - Hotel And Resort

Georgian College of Applied Arts And Technology
Barrie, ON
12-2023

High school -

Sri Guru Harkrishan Senior Secondary Public School
India
03-2019

Skills

  • Preparing Reports
  • Schedule Coordination
  • Customer Engagement
  • Operations Management
  • Labor and Food Cost Control
  • Wine Knowledge
  • Resource Allocation
  • Menu Knowledge
  • Sales and Upselling
  • POS Software

Affiliations

Travelling

Calligraphy

Certification

  • Smart serve certificate
  • Rural tourism certificate
  • Food handler certificate
  • Worker health and Safety Awareness certificate
  • Standard first aid with AED/CPR Level C

Timeline

Associate

Honda
10.2023 - Current

Manager

Wendy's
09.2022 - 03.2023

Crew Member

WENDYS
09.2021 - 09.2022

Diploma - Hospitality Administration - Hotel And Resort

Georgian College of Applied Arts And Technology

High school -

Sri Guru Harkrishan Senior Secondary Public School

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Mohit Bhalla