MOHIT
Brampton,Ontario
Summary
I am experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Wirelesswave
02.2024 - Current
- Maintain high levels of customer service and product knowledge consistent with Glentel business standards.
- Generate and promote sales of wireless devices, accessories and services in order to meet daily sales targets
- Participate in merchandising and promotional activities along with Sales Managers and other employees to maximize store sales and in-store presence.
- Inventory management an other related duties as may be assigned from time to time
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Supervisor
Tim Horton's
10.2021 - 01.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Evaluated employee performance and coached and trained to improve weak areas
- Maintained compliance with company policies, objectives, and communication goals
- Worked with the management team to implement proper division of responsibilities
- Set the overall vision and provided team leadership
- Developed training, task, and process guidelines and communicated clear and concise directions to employees
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
- Created successful work schedules for each team member to maintain deadlines and fully staffed shifts
- Utilized standard operating procedures, effective crew resource management, communication, and procedures specified in the company operation manual
- Performed annual evaluations and reviews for large staff of employees
- Audited and documented processes and procedures for the new accounts department
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands
- Identified individual employees' unique work styles and adapted management methods
- Introduced team contests and goals to enhance productivity and improve employee morale
- Build over 100 transactions a day and solve complaints from over 10 customers a day
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
Cashier/Customer Service Representative
Esso Circle K
08.2021 - 09.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Help customers complete purchases, locate items and join reward programs
- Connect and solve problems with over 100 customers a day
- Restocked and organized merchandise in front lanes
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Performed cash, card, and check transactions to complete customer purchases
Analyst
R1RCM global private limited
02.2020 - 11.2020
- Identified and resolved problems through root cause analysis and research
- Validated results and performed quality assurance to assess accuracy of data
- Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions
- Performed system analysis, documentation, testing, implementation and user support for platform transitions
- Analyzed program data to provide input for key decision making and strategic planning
- Documented procedures and business processes and shared information with appropriate stakeholders
- Helped improve operations by showing clear connection between current policies and business results
Associate
CONDUENT Business Services India LLP
06.2018 - 07.2019
- Worked varied hours, days, nights and weekends as business needs dictate
- Managed customer relations and customer service through daily communication and interaction
- Maximize customer interactions by promptly identifying needs and wants
- Increased customer satisfaction significantly within department
Administrative Clerk
LBR Manpower Supply and Constructions
07.2017 - 04.2018
- Answered multi-line phone system and transferred callers to appropriate department or staff member
- Created a welcoming environment for customers by greeting and assisting, as well as quickly responding to customer inquiries and needs
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Provided direction, support and ongoing feedback to staff
Administrative Clerk
BALAJI Manpower Supply and Constructions
01.2017 - 07.2017
- Gathering and using complex data to improve processes
- Maintaining solid customer relationships by resolving customer complaints and managing database records
- Managing day-to-day operations in the team
- Handling schedule and performing office related tasks
- Answering and making phone calls with the clients
- Maintaining and reporting the data to team leaders and managers
- Completing the assigned tasks
Education
International Business Management
Centennial College
Scarborough12-2022
Bachelor of Science - Computer Science
Kurukshetra University
India06-2016
Skills
- Very disciplined, punctual, and committed to work
- Self-motivated & emotional intelligence
- Microsoft Office (Word, Excel, Power Point)
- Internet Savvy
- Resolving Complaints
- Quality Standards and Technical Proficiency
- Priority Management, Business Processes and Procedures
- Scheduling and Coordinating
- Priority Management
Languages
English
Hindi
Punjabi
Certification
- Certified SERV Safe Food Handler Canada
- Licensed G2 Driver
- Licensed Smart Serve
Timeline
Sales Associate
Wirelesswave
02.2024 - Current
Supervisor
Tim Horton's
10.2021 - 01.2024
Cashier/Customer Service Representative
Esso Circle K
08.2021 - 09.2021
Analyst
R1RCM global private limited
02.2020 - 11.2020
Associate
CONDUENT Business Services India LLP
06.2018 - 07.2019
Administrative Clerk
LBR Manpower Supply and Constructions
07.2017 - 04.2018
Administrative Clerk
BALAJI Manpower Supply and Constructions
01.2017 - 07.2017
International Business Management
Centennial College
Bachelor of Science - Computer Science
Kurukshetra University
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