Mohit
Halifax,NS
Summary
Dedicated professional experienced in employee management and conflict resolution. Offers skills in goal prioritization], knowledge of safety procedures and background in employee mentoring Looking to put knowledge and abilities to good use in leadership position focused on project coordination.
Overview
6
6
years of professional experience
Work History
Dispatch Coordinator
Northern Alliance Logistics
Halifax, Nova Scotia
01.2020 - 06.2022
- Responded to high volume of phone and email requests to provide logistics information.
- Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Received new orders, prepared documentation and assigned personnel.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
Technical Support Specialist
Link-On Communications
Etobicoke, ON
05.2018 - 12.2019
- Assisted customers in identifying issues and explained solutions to restore service and functionality of Rogers cable and home security products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Submitted service tickets for equipment maintenance requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Assistant Manager
Dominos
Montreal, QC
02.2016 - 04.2018
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Set schedules for staff by planning and designating shifts and hours.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Education
Residential And Commercial Drafting Diploma
Lester B. Pearson Vocational College
Montréal, QC03.2018
Skills
- Customer Request Management
- Dispatch Procedures
- Job Specification Review
- Maintaining Documentation
- Route Planning and Adjustment
- Customer Satisfaction
- Status Updates
- Dispatch Coordination
- Effective Communication
- Driver Support
Timeline
Dispatch Coordinator
Northern Alliance Logistics
01.2020 - 06.2022
Technical Support Specialist
Link-On Communications
05.2018 - 12.2019
Assistant Manager
Dominos
02.2016 - 04.2018
Residential And Commercial Drafting Diploma
Lester B. Pearson Vocational College
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