Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Mohiny Veiga De Lima

London,ON

Summary

Organized and dedicated professional with a proven track record of providing exceptional customer service in fast-paced environments. Experience in administrative activities, solving and anticipating problems with a lot of positivity and offering great attention to detail and strong decision-making skills to manage multiple tasks and simultaneous. Recognized for being a self-motivated professional, who has an exemplary work ethic to perform effectively in independent or team environments.

Overview

10
10
years of professional experience

Work History

SERVER

Carolla Pizzaria
01.2023 - 05.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained an extensive knowledge of the menus, from the origin of ingredients through cooking methodology, to educate guests and answer questions.
  • Surpassed sales targets by 12% by up-selling appetizers, drinks, and entrees, catered to patron tastes and interests.
  • Collaborated with 8 other servers to minimize wait times for customers, regardless of which table they were assigned.
  • Maintained a clean and organized environment at all times of the 6 days per week.

ADMINISTRATIVE AND EDUCATION ASSISTANT

AFESBJ
01.2020 - 12.2022
  • Responsible for general office functions, providing administrative support to students and teachers.
  • Coordinating, organizing, and supporting school events, pedagogical interviews, online classes and activities.
  • Answered and directed phone calls and managed over 100 meetings yearly to facilitate communication and enhance school processes.
  • Trained employees in company and regulatory compliance requirements to promote conformance.

RECEPTIONIST

Bom Jesus Internacional Alphaville
01.2017 - 12.2017
  • Greeted incoming visitors, students and customers professionally and provided friendly, knowledgeable assistance.
  • Administrative tasks, such as answering the phone, scheduling meetings, managing correspondence, organizing and controlling sector processes.
  • Scheduling 20+ appointments and meetings weekly, as well answering an average of 50 calls and emails daily.
  • Kept reception area clean, organized and neat to give visitors positive first impression.

LIBRARIAN ASSISTANT

Bom Jesus Internacional Alphaville
01.2016 - 12.2016
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Helped children select appropriate reading level library books.
  • Developed library displays and implemented innovative outreach activities for improved community engagement.
  • Maintained secure environment by monitoring visitors at front desk.
  • Organized library shelves, materials and equipment in clear, alphabetized order.

CUSTOMER SALES REPRESENTATIVE

Casa dos sinos / Artny Moda
01.2018 - 01.2020
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Made strong negotiations to establish favorable sales conditions.
  • Assisted 50+ daily customers with checkout.
  • Executed cash and credit transactions by ensuring that transaction totals matched recorded receipt totals.
  • Maintained a courteous attitude, ensuring shoppers enjoyed a positive experience.
  • Managed social media and conducted online sales.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

ADMINISTRATIVE ASSISTANT - APPRENTICE

Bom Jesus Internacional Alphaville
01.2013 - 12.2015
  • Administrative support to students and teachers.
  • Help to plan and organize internal events.
  • Assistance with data entry, file management, and meeting scheduling.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled office meetings and client appointments for staff teams.
  • Contributing to streamlined operations and organization of the school environment.

Education

Literary Studies - Specialization in Portuguese. -

FAE - University Centre
Curitiba - Brazil
2016

High School Diploma -

STATE INTITUTE OF EDUCATION
Curitiba - Brazil
2015

Skills

  • Microsoft Office;
  • Google Workspace;
  • Phone etiquette;
  • Data Entry;
  • Social Media Updating;
  • Administrative Support;
  • Multitasking and Time Management;
  • Complex Problem-Solving;

Additional Information

  • Newcomer with an Open Work Visa (Don’t require Sponsorship and/or accommodation)
  • Full availability, including weekends.
  • Able to travel, relocate, and take on new professional challenges.

Timeline

SERVER

Carolla Pizzaria
01.2023 - 05.2023

ADMINISTRATIVE AND EDUCATION ASSISTANT

AFESBJ
01.2020 - 12.2022

CUSTOMER SALES REPRESENTATIVE

Casa dos sinos / Artny Moda
01.2018 - 01.2020

RECEPTIONIST

Bom Jesus Internacional Alphaville
01.2017 - 12.2017

LIBRARIAN ASSISTANT

Bom Jesus Internacional Alphaville
01.2016 - 12.2016

ADMINISTRATIVE ASSISTANT - APPRENTICE

Bom Jesus Internacional Alphaville
01.2013 - 12.2015

Literary Studies - Specialization in Portuguese. -

FAE - University Centre

High School Diploma -

STATE INTITUTE OF EDUCATION

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Mohiny Veiga De Lima