Mohd Sohail Mir

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Collected and analyzed customer information to prepare product or service reports.
• Recommended products to customers, thoroughly explaining details.

● Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.

● Highly professionaldependable, reliable and able to perform duties with minimal supervision.

● Kept records of customer interactions, processed customer accounts and filed documents.

● Promptly respond to customer enquiries via phone and calm them down in stressful situation.

● Rapidly resolve customer complaints with appropriate action.

● Effectively manage approximately 100 incoming calls per hour.

Worked in a fast-paced environment

● Guiding people for the kind of work or service they wanted and what service does office provides.

● Maintain financial accounts by processing customer adjustments in a professional manner.

● Welcoming people and directing them to the right counter.

● Entering records at the reception, maintaining logs etc.

● Answering phone calls for inquiries, scheduling meetings, transferring calls etc.

● Received 98% satisfaction rating from customers after completed phone or video call.

● Kept records of customer interactions, processed customer accounts and filed documents.

● Promptly respond to customer enquiries in person or via phone, email, mail or social media.

● Collaborated with team to quickly resolve customer complaints with appropriate action.

● Effectively managed approximately 100 incoming calls daily.

● Worked in a fast-paced environment.