Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Friendly and efficient Customer Service Associate devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding E-commerce standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Work History
Customer Service Associate
Amazon
Hyderabad, India
Provided information about products and services available to customers.
Improved customer service wait times to mitigate complaints.
Maintained an organized system for tracking customer interactions and feedback.
Created detailed reports on customer service activities.
Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Demonstrated active listening skills when responding to customer questions and complaints.
Escalated unresolved customer issues to the appropriate department or manager for resolution.
Followed up with customers after purchase to ensure satisfaction.
Resolved customer inquiries in a timely manner.
Education
Post-Baccalaureate Diploma - Business Analytics
CBU
Nova Scotia
12-2024
Bachelor of Engineering - Computers
MIT
Meghalaya
08-2020
Skills
Customer Service
Communication
Problem-Solving and Product Knowledge
Multi-Channel Support
Active Listening
Time Management
Technical Proficiency
Team Collaboration
Conflict Resolution
Attention to Detail
Cross-Selling and Up-Selling
Compliance
Feedback Handling
Timeline
Customer Service Associate
Amazon
Post-Baccalaureate Diploma - Business Analytics
CBU
Bachelor of Engineering - Computers
MIT
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