Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Friendly and efficient Customer Service Associate devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding E-commerce standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Work History
Customer Service Associate
Amazon
Hyderabad, India
Provided information about products and services available to customers.
Improved customer service wait times to mitigate complaints.
Maintained an organized system for tracking customer interactions and feedback.
Created detailed reports on customer service activities.
Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Demonstrated active listening skills when responding to customer questions and complaints.
Escalated unresolved customer issues to the appropriate department or manager for resolution.
Followed up with customers after purchase to ensure satisfaction.
