Mohanie Henry
Human Resources Coordinator
Ajax,Canada
Summary
Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
HR Coordinator
TD Corporate Transformations
Toronto, ON
04.2021 - Current
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters
- Reviewed human resources paperwork for accuracy and completeness.
- Completed background and reference checks to facilitate hiring and onboarding of employees
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks
- Onboarded new employees by entering employee information into systems.
- Improved office efficiency by effectively managing internal communications and correspondence
Team Lead
TD Auto Finance
Toronto, ON
07.2020 - 04.2021
- Lead and coach a team of Advanced Customer Accounts employees on service delivery and task coordination
- Responsible for the execution of day to day operational activities to maintain effective and efficient department function
- Monitor service delivery against standards, implement actions to ensure business results are consistently achieved
- Supervise day-to-day operations / activities, balance workloads, ensure compliance to internal / external requirements and the achievement of service level standards and productivity targets
- Lead and support a high performing team; provide ongoing feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
- Contribute to the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
- Handle employees in compliance with all human resources policies, procedures and guidelines of conduct
Learning and Development Coordinator
TD Auto Finance
Toronto, ON
09.2019 - 07.2020
- Coordinate and conduct small group and individual training sessions based on staff and organizational learning needs
- Reviewed and edited all training materials for accuracy and company policy compliance
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
- Communicated all learning and performance objectives, schedules and training assessments to upper management
- Managed all exempt employee coaching, training and performance improvement actions
Advanced Customer Accounts Officer
TD Auto Finance
Toronto, ON
09.2017 - 09.2019
- Actively manage a queue of past due accounts to ensure company delinquency and write-off targets remain at acceptable levels. Initiate outbound calls to all delinquent customers based on timing tree
- Ensure accuracy of customer information in system by maintaining computerized notes and updating residence, employment, and banking information. Assist team members in contacting past-due accounts to achieve team and individual targets monthly. Recommend solutions on delinquent accounts such as Deferral payments, Re-writes and Repossessions Escalates accounts and issues according to Collection's policies & procedures
- Mid-Stage Delinquency-Assess the nature of the issue and establish an appropriate strategy; reviewed the account in detail with attention to collateral.
- Late-Stage Delinquency- When primary collection strategies are not successful, establish an account termination strategy; In situations where the recovery of the asset is complicated by size, legal issues or Bankruptcy, work with the Operations to develop and execute a recovery strategy
- Providing customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Accountable for reducing delinquency for assigned accounts
- Performed other assigned tasks and duties necessary to support the Accounts Receivable Department. Enlisted the efforts of sales and senior management when necessary to accelerate the collection process. Established and maintained effective and cooperative working relationships with dealers and sales
Contact Centre Representative
Scotia Bank
Scarborough, ON
10.2016 - 09.2017
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Managed documentation resulting in more timely and accurate reports/data to improve the flow of information. Ensured the accuracy of client funder and personal information into the information management system and documented by departmental policies and legislation
- Analyzing alerts by using various detection tools and assessing the probability that fraud is occurring and Investigated and placed holds on accounts with suspicious activities (Interac E-transfers, Western union transfers, SWIFT payments, and unauthorized purchases)
- Deciding, based on analysis, on the most appropriate action to take and contacting the customer to discuss the activity working closely and effectively with the other team to share information and trends to quickly identify and action large scale trends
- Escalating new and emerging trends to management so detection strategies can be implemented to counteract this activity. Raising awareness on emerging trends, share feedback to continually improve detection strategies, and advise on best practices
Education
Advanced Diploma - Business Administration Human Resources
Algonquin College
Ottawa, ON 09.2019 - Current
Skills
Recruitment strategies
undefinedVolunteer Experience
The Together Project- Volunteer Online Tutor July 2021 – November 2021
The Together Project connects refugee newcomers and Canadians to build stronger, more integrated communities. In this Volunteer Online Tutor role, I was tasked with meeting once a week for an hour to an hour and a half with the son of a Syrian Refugee family. I assisted him with his homework that consisted of Math and English as a second language.
Access Employment- Empowering Women Speed Mentoring March 2022
Empowering Women is one-week intensive program focuses on supporting newcomer women to be successful in their careers in Canada. This program is delivered by ACCES Employment in partnership with TD. Through customized workshops, coaching, mentorship, mock interviews and speed mentoring, Empowering Women provides participants with the skills and confidence to become a leader in their sector. The program includes a cohort of 20 internationally trained women in IT, Analytics, Finance, Branch Banking and HR sectors
Timeline
HR Coordinator
TD Corporate Transformations
04.2021 - Current
Team Lead
TD Auto Finance
07.2020 - 04.2021
Learning and Development Coordinator
TD Auto Finance
09.2019 - 07.2020
Advanced Diploma - Business Administration Human Resources
Algonquin College
09.2019 - Current
Advanced Customer Accounts Officer
TD Auto Finance
09.2017 - 09.2019
Contact Centre Representative
Scotia Bank
10.2016 - 09.2017
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