Overall, 14+ years of experience in all phases of the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) which includes, Developing Test Strategies, Test Plans, Test Cases and diversified experience in Manual Testing and 3+ years of development experience (Mainframe) in various domains such as Banking and Financial services. Experience in Agile & Waterfall methodologies. Extensive involvement with the client during requirement gathering, Design, Development, and Testing As a Sr.QA Tester/SME/Test Lead in testing of BAU, Migration, and product launch projects of Credit and Debit card banking applications. Expert in credit card domain and the related applications such as TSYS - TS2, Ace Decision Max(ADM) for various products and subproducts that comes under TSYS like Credit Products (AMEX, VISA, MasterCard etc.), Line of Credit and Small Business products. Involved in all the Sprint ceremonies - Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective and Backlog Refinement Accompanied the team in Defect Analysis, Triaging, Tracking and Reporting, Retest and Closure. Coordinated with internal teams and external vendors for various banking files transfers, including Card Embossing, Statement and Disclosure printing vendors. Extensive experience in Functional testing, Unit testing, Smoke testing, Integration testing, Sanity testing, Regression testing, System testing, GUI testing, Back-End testing, and Browser compatibility testing. Proven ability in performing Sanity, Exploratory, Scenario-based testing and exemplary commitment, result oriented, hard-working with a quest and zeal to learn new technologies and undertake challenging tasks. Experience in writing Cucumber scenarios in GHERKIN format. Experience designing and implementing SQL queries for QA testing and data validation. Extensive usage of project management tools such as JIRA and team collaboration tool such as Confluence. Increased customer satisfaction through compliance to quality standards and customer requirement Daily task allocation based on the priority, timeline, and resource availability and worked as interim Test Lead. Reconciling payment related issues worth around ~$2Mn. Successfully implemented Service Now (Intake Management) process across account, managed, and tracked the schedules, identified interdependencies, identified critical path, quality, UAT as well. Strong knowledge and proven experience in Project budgeting, Forecasting, Variance analysis, Cost optimization techniques, EBITDA, and trend analysis. Maintaining the program compliance requirements such as client mandates and TechM mandate requirements with respect to background checks of associates, client criminal verification check, Mandatory courses.
Quality assurance professional prepared to deliver impactful results. Proven experience in developing comprehensive test plans and identifying critical software issues. Focused on team collaboration and adaptable to changing project needs. Expertise in automated testing and process optimization, valued for reliability and thoroughness.